[cisco-voip] Best Cisco Press book for maintaining UCM 6.x and above?

Ed Leatherman ealeatherman at gmail.com
Thu Feb 19 15:44:31 EST 2009

Troubleshooting IP Telephony, Paul Giralt (Cisco Press)
Excellent book, i've worn out my copy over the past 3 years - its falling apart.

On Thu, Feb 19, 2009 at 3:20 PM, Tim Reimers <treimers at ashevillenc.gov> wrote:
> Hi everyone-
> I'm wondering what books you folk would recommend on shelf for owning and
> maintaining a UCM 6.X environment?
> I'm interested in which books have the most detail about ongoing tasks for
> UCM, not so much a "technologies" approach to everything from VoFR to codecs
> and so on.
> That sort of thing is well covered in the various Cisco Press books for the
> CCVP like CIPT1/2 and PBX fundamentals and CVOICE, so I know where to get
> info from a 'technologies" POV.
> I don't know what the best book is on an operational level with UCM.
> My CCM Best Practices book really only covers 4.x, and that's pretty dated
> now
> Tim Reimers
> Systems Analyst II
> Information Technology Services
> City of Asheville
> 70 Court Plaza
> Asheville, NC 28801
> phone - 828-259-5512
> treimers at ashevillenc.gov
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Ed Leatherman
Assistant Director, Voice Services
West Virginia University
Telecommunications and Network Operations

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