[cisco-voip] How many callers can be queue in UCCx app?

[Matthew Saskin]

Its not about cti route points.  When a call is connected it utilizes
a cti port, which is licensed from a cra/crs server standpoint.

How its handled depends on how your CTI route points are configured.
You should be able to set a busy forward on the CTI RP to overflow to
voicemail in the event of all cti ports in a jtapi port group being
utilized.

-matt


On 2/19/09, Tanner Ezell <tanner.ezell at gmail.com> wrote:
> You can select the maximum number of sessions an Application may use,
> however if you run out of route points they'll have no way to get to the
> application anyway. However I don't see you running out of CTI Route points
> as they are without license cost. Also, should you run out, I believe CUCM
> will return a Busy signal (as no available ports are open).
>
> Also, you can setup the trigger number to forward on busy (never tested
> this, just theory) should something like that happen.
>
> On Thu, Feb 19, 2009 at 12:48 PM, Jeff Ruttman <ruttmanj at carewisc.org>wrote:
>
>>  Greetings,
>>
>>
>>
>> My questions are, how many people can be in queue in a call center
>> application?
>>
>>
>>
>> Say I have 20 CTI ports available for a call center application.  I assume
>> that means 20 people can be in queue at once?  What happens if a
>> 21stperson calls?  Busy?  VM?  Can I configure that?
>>
>>
>>
>> Or am I not even on the right track?
>>
>>
>>
>> Thanks
>>
>> jeff
>>
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>