[cisco-voip] How many callers can be queue in UCCx app?

[Tanner Ezell]

You can select the maximum number of sessions an Application may use,
however if you run out of route points they'll have no way to get to the
application anyway. However I don't see you running out of CTI Route points
as they are without license cost. Also, should you run out, I believe CUCM
will return a Busy signal (as no available ports are open).

Also, you can setup the trigger number to forward on busy (never tested
this, just theory) should something like that happen.

On Thu, Feb 19, 2009 at 12:48 PM, Jeff Ruttman <ruttmanj at carewisc.org>wrote:

>  Greetings,
>
>
>
> My questions are, how many people can be in queue in a call center
> application?
>
>
>
> Say I have 20 CTI ports available for a call center application.  I assume
> that means 20 people can be in queue at once?  What happens if a 21stperson calls?  Busy?  VM?  Can I configure that?
>
>
>
> Or am I not even on the right track?
>
>
>
> Thanks
>
> jeff
>
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