[cisco-voip] FW: UCCX 7.0(1) install

[Jason Aarons (US)]

So I assume my strategy of trying to build UCCX 7x servers and
application out before the final DMA just is not going to work, unlike
Unity you can just re-run schema updates and permissions wizards, etc.

 

It takes longer to re-customize UCCX 7x then a upgrade maintenance
window, when you have hundreds of prompts, scripts, agents.   Wonder how
others are overcoming this UCCX 7x must be re-installed. 

 

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, February 25, 2009 4:07 PM
To: Jason Aarons (US)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] FW: UCCX 7.0(1) install

 

yes, UCCX does update the CM database in several unique ways.

On Wednesday, February 25, 2009 3:01:10 PM, Jason Aarons (US)
<jason.aarons at us.didata.com> <mailto:jason.aarons at us.didata.com>  wrote:



After working with TAC on SR610811625 the Cisco SE indicated the UCCX 7x
boxes would have to be rebuilt from scratch. We believe we can
re-install OS and UCCX and then restore a UCCX backup, reducing the time
to we spent customizing UCCX 7x to the same level as 4x.

 

I'm trying to understand why UCCX has to be rebuilt technically.

 

Does UCCX write to the CallManager schema somehow via AXL?  This is not
LDAP integrated.

 

From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com] 
Sent: Tuesday, February 24, 2009 11:11 PM
To: ask-icd-ivr-support at external.cisco.com
Subject: UCCX 7.0(1) install

 

I built a lab test CallManager 7.0(1) from production DMA export, then a
UCCX 7.0(1) server where we restored the scripts/prompt and setup
Agents, etc. We got everything tested and working with UCCX 7.0(1).

 

Now I need to rebuild my test CallManager 7.0(1)  with a newer
production DMA export.  My question is do I have to rebuild UCCX 7.0(1)
from scratch to get the UCM 7.0(1) Enterprise Parameters to show IPCC
Express Installed, or can I run the sql update IAQInstalledFlag, or run
UCCX 7x Repair?

 

________________________________

Disclaimer: This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the designated
addressee(s) named above only. If you are not the intended addressee,
you are hereby notified that you have received this communication in
error and that any use or reproduction of this email or its contents is
strictly prohibited and may be unlawful. If you have received this
communication in error, please notify us immediately by replying to this
message and deleting it from your computer. Thank you. 

 


________________________________



 
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip
  

 




-----------------------------------------
Disclaimer:

This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the
designated addressee(s) named above only.  If you are not the
intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of
this email or its contents is strictly prohibited and may be
unlawful.  If you have received this communication in error, please
notify us immediately by replying to this message and deleting it
from your computer. Thank you.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090225/62ce2a8f/attachment.html>