[cisco-voip] FW: UCCX 7.0(1) install

[Wes Sisk]

yes, UCCX does update the CM database in several unique ways.

On Wednesday, February 25, 2009 3:01:10 PM, Jason Aarons (US) 
<jason.aarons at us.didata.com> wrote:
>
> After working with TAC on SR610811625 the Cisco SE indicated the UCCX 
> 7x boxes would have to be rebuilt from scratch. We believe we can 
> re-install OS and UCCX and then restore a UCCX backup, reducing the 
> time to we spent customizing UCCX 7x to the same level as 4x.
>
>  
>
> I'm trying to understand why UCCX has to be rebuilt technically.
>
>  
>
> Does UCCX write to the CallManager schema somehow via AXL?  This is 
> not LDAP integrated.
>
>  
>
> *From:* Jason Aarons (US) [mailto:jason.aarons at us.didata.com]
> *Sent:* Tuesday, February 24, 2009 11:11 PM
> *To:* ask-icd-ivr-support at external.cisco.com
> *Subject:* UCCX 7.0(1) install
>
>  
>
> I built a lab test CallManager 7.0(1) from production DMA export, then 
> a UCCX 7.0(1) server where we restored the scripts/prompt and setup 
> Agents, etc. We got everything tested and working with UCCX 7.0(1).
>
>  
>
> Now I need to rebuild my test CallManager 7.0(1)  with a newer 
> production DMA export.  My question is do I have to rebuild UCCX 
> 7.0(1) from scratch to get the UCM 7.0(1) Enterprise Parameters to 
> show IPCC Express Installed, or can I run the sql update 
> IAQInstalledFlag, or run UCCX 7x Repair?
>
>  
>
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