[cisco-voip] FW: UCCX 7.0(1) install

[Jason Aarons (US)]

After working with TAC on SR610811625 the Cisco SE indicated the UCCX 7x
boxes would have to be rebuilt from scratch. We believe we can
re-install OS and UCCX and then restore a UCCX backup, reducing the time
to we spent customizing UCCX 7x to the same level as 4x.

 

I'm trying to understand why UCCX has to be rebuilt technically.

 

Does UCCX write to the CallManager schema somehow via AXL?  This is not
LDAP integrated.

 

From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com] 
Sent: Tuesday, February 24, 2009 11:11 PM
To: ask-icd-ivr-support at external.cisco.com
Subject: UCCX 7.0(1) install

 

I built a lab test CallManager 7.0(1) from production DMA export, then a
UCCX 7.0(1) server where we restored the scripts/prompt and setup
Agents, etc. We got everything tested and working with UCCX 7.0(1).

 

Now I need to rebuild my test CallManager 7.0(1)  with a newer
production DMA export.  My question is do I have to rebuild UCCX 7.0(1)
from scratch to get the UCM 7.0(1) Enterprise Parameters to show IPCC
Express Installed, or can I run the sql update IAQInstalledFlag, or run
UCCX 7x Repair?

 




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