[cisco-voip] CallManager 7x upgrade and DMA

Wes Sisk wsisk at cisco.com
Fri Feb 27 09:50:57 EST 2009


Just to close the loop on this: CSCsy07560.

/Wes

On Sunday, February 22, 2009 9:05:10 PM, Jason Aarons (US) 
<jason.aarons at us.didata.com> wrote:
>
> 610786275, Juanita sent a hello and to let me know she is on vacation 
> until Thursday...I'll reque tomorrow am..
>
> *From:* Wes Sisk [mailto:wsisk at cisco.com]
> *Sent:* Sunday, February 22, 2009 8:38 PM
> *To:* Jason Aarons (US)
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CallManager 7x upgrade and DMA
>
>  
>
> I see no changes that should have caused this.  However I do see a few 
> cases on this for DMA 6.1.2.  Reproducible?  If reproducible get a TAC 
> case open.
>
> /Wes
>
> On Sunday, February 22, 2009 7:34:26 PM, Jason Aarons (US) 
> <jason.aarons at us.didata.com> <mailto:jason.aarons at us.didata.com> wrote:
>
> Anyone noticed that the DMA for 7.0(1) isn't keeping UCCX information 
> about users. Customer is using DCD.
>
>  
>
> 7.  Created all call center agents (resources) in rmcm subsystem.  
> (This took longer than expected because it appears that the DMA did 
> not maintain certain user directory settings from the old 
> UCM4.x....such as which phone exten. is primary and whcih UCCX 
> extension.  I had to manually set all of these in UCM7 for all 280 or 
> so agents.  Investigated using the BAT tool, but I saw that was going 
> to waste too much time and may not have been doable in the end)
>
>  
>
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