[cisco-voip] Cusco Unity issue

[Pat Hayes]

Which subscriber conversation are you using? Sounds like you might be
using 'optional conversation 1', and if that is the case, that would
match the symptoms of CSCso39027

TUI-OptionalConv: 0 for playback help invalid during header/footer
Symptom: Pressing 0 while a message's header or footer information
does not lead to message playback help. Instead, you are told the
keypress is invalid. Conditions: This occurs in Cisco Unity 5.0(1).
Workaround: There is no workaround, but pressing 0 while the message
content is played will lead to message playback help

It looks like it is fixed in a number of ESs, including ES64, which is
currently posted on CCO.

On Sun, Jan 4, 2009 at 9:43 PM, Cool Boy <collboy80 at yahoo.com> wrote:
> Hi Guys,
>
>
>
> This is regarding Cisco Unity subscriber issue on Unity 5.0.
>
> When a subscriber logs into voicemail system by phone, he hears the
> following options
>
> Press 1 to hear the voice messages
>
> press 2 to send a message
>
> press 4 to setup the mail box
>
> press 0 for subscriber help..
>
>
>
> If a user presses 0, he will get the subscriber help messages. but if the
> user did not press 0 and the menu will repeat, and then user press 0 he
> hears the error, ( I did not hear any entry) but if he press 2 or 4 he gets
> through these options. Please advise.
>
>
>
> Regards
>
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