[cisco-voip] Agent Desktop with Citrix or VDI ?

Fri Jan 9 10:34:54 EST 2009

Does UCCx support SIP phones?

Scott

On Fri, Jan 9, 2009 at 6:25 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

>  SPAN is what allows one network port to listen to everything that is
> Tx/RX on another network port or VLAN on the same switch. RSPAN is simply a
> protocol that allows you to do the same thing, but across switches.
>
> With CallManager v7 (perhaps 6) allows you to do SIP audio forking so you
> don't need to do (R)SPAN.
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Jeff Ruttman" <ruttmanj at carewisc.org>
> To: cisco-voip at puck.nether.net
>  Sent: Friday, January 9, 2009 9:16:23 AM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] Agent Desktop with Citrix or VDI ?
>
>  Good to know.  Thanks.
>
>
>
> …though I'm not sure what SPAN or RSPAN is J
>
>
>
> (Yah, I'm no authority much beyond my recent direct experience with these
> systems.)
>
>
>
> Thanks
>
> jeff
>
>
>  ------------------------------
>
> *From:* Scott Voll [mailto:svoll.voip at gmail.com]
> *Sent:* Thursday, January 08, 2009 4:51 PM
> *To:* Eric Isakson
> *Cc:* Jeff Ruttman; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Agent Desktop with Citrix or VDI ?
>
>
>
> only via a SPAN or RSPAN.
>
>
>
> you loose the monitoring / recording with no CAD directly connected.
>
>
>
> Scott
>
> On Thu, Jan 8, 2009 at 2:07 PM, Eric Isakson <Eisakson at ogdenclinic.com>
> wrote:
>
> How does silent monitoring/call recording work in that environment?
>
> Eric Isakson | Network Engineer | Information Technology Dept. | Ogden
> Clinic | eric at ogdenclinic.com | 801.475.3572
>
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
>
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jeff Ruttman
> Sent: Thursday, January 08, 2009 15:00
> To: cisco-voip at puck.nether.net
>
> Subject: Re: [cisco-voip] Agent Desktop with Citrix or VDI ?
>
> We're essentially a Citrix environment, and Agent Desktop works fine on
> our Citrix servers.  Initially we were on IPCCx 4 and now we're on UCCx
> 5 and the agent has worked fine for us with both versions.
>
> We installed the agent as you would any application on a terminal
> server, but in every other respect the install is no different than on a
> PC.  Install it, run it, and it works.
>
> Thanks
> jeff
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dane
> Sent: Thursday, January 08, 2009 3:08 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Agent Desktop with Citrix or VDI ?
>
> Trying to find information on virtualizing the Agent Desktop in Contact
> Center.  I have seen some Cisco docs say you that Agent Desktop can work
> in Citrix. Not really sure how that would work honestly since the Agent
> usually has to be on a PC connected to the PC port of the phone it is
> controlling.  My understanding of all this is limited to my experience
> with IPCCX so maybe enterprise and CTIOS offers something more.
>
> CTIOS raises another question though, in reading about it I always see
> reference to CTI OS Agent Softphone which actually is a softphone and
> not the same as what the IPCCX agent does.
>
> We would like to try creating VM's for the call center agents, seems
> like the ideal place to do VDI is a call center but not sure how to
> handle the Agent software when I have always been under the impression
> that the agent has to be physically located off the phone to do the
> phone control, which makes me wonder how you can even run this in Citrix
> like the docs say?
>
> Any thoughts?  How are others doing this or are they?
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