[cisco-voip] About 7902

[Peter Slow]

David,
  Hope you had a good new years as well. You'll have to forgive me,
but I don't remember what we worked on together in the past. Resetting
phones mean your network between the phone and the CM has issues. It
could be due to a firewall, your LAN or WAN, or could also happen if
you have DHCP problems. I have seen a very short lease time on the
order of 5 minutes cause phones to reboot with a certain frequency in
the past.

Do the phones reset with any particular frequency? does this happen at
multiple sites? When did it start occurring? - did it coincide with
any other events such as an upgrade? It's likely that ou will
eventually need a packet capture to troubleshoot this.

I am CCing a mailing list that contains other people that might also
be willing to assist. you may wish to pose questions directly to the
list. you'll get a better response time than you would by asking a
particular individual.

-Peter

On Thu, Jan 8, 2009 at 11:01 AM, David Lima <David.Lima at alphasys.com.bo> wrote:
> Hi Peter, I hope you have a nice day an a good new year.
>
> I write you because I have  some problems with an ip phone 7902 and i hope
> you can give some advices.
>
> The problem is that these phones resets continuously, i check the network
> connectivity, the ip phones configuration and i upgrade the firmware of
> these phones.
>
> I have a CCM 4.1(3)sr7
>
> Any other information will be great.
>
> Thanks a lot in advance Jon
>
>
>
> Best regards
>
>
>
> David
>
>
>
>
>
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