[cisco-voip] Screen pops

[Scott Voll]

Anyone know how you can get the Caller Name so I can apply it to a Screen
pop?  Caller number is no problem.

TIA

Scott

On Mon, Dec 8, 2008 at 11:22 AM, Sean Walberg <sean at ertw.com> wrote:

> I took the UCCXD class about 3 weeks ago.  One of the labs was to take the
> caller ID and then use macros to automate the keystrokes to get into Excel
> and do a Find on a customer database.  It was pretty easy, you just put the
> data in an enterprise field in your script, then create the macro in desktop
> administrator and assign it to the ringing event.
>
> Sean
>
>   On Mon, Dec 8, 2008 at 12:47 PM, Scott Voll <svoll.voip at gmail.com>wrote:
>
>>   Anyone done a screen pop with UCCx?
>>
>> I'm being tasked with taking Caller ID / Calling Name and pre-populating
>> it into a secondary application (ACT and / or Track-it)
>>
>> Has anyone done this before?  Does not have to be the same 3rd party apps.
>>
>> Since I've never done it I need to find out about how much time it should
>> take to complete.  I know you have to setup a call flow and get that
>> info...... but the passing it to another app is where I have no knowledge.
>>
>> thanks for any input.
>>
>> Scott
>>
>> _______________________________________________
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>>
>>
>
>
> --
> Sean Walberg <sean at ertw.com>    http://ertw.com/
>
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