[cisco-voip] Screen pops

[Wes Sisk]

i see a few references to calling name being available in "Get Session 
Info" /wes

On Friday, January 09, 2009 5:33:47 PM, Scott Voll 
<svoll.voip at gmail.com> wrote:
> Anyone know how you can get the Caller Name so I can apply it to a 
> Screen pop?  Caller number is no problem.
>  
> TIA
>  
> Scott
>
> On Mon, Dec 8, 2008 at 11:22 AM, Sean Walberg <sean at ertw.com 
> <mailto:sean at ertw.com>> wrote:
>
>     I took the UCCXD class about 3 weeks ago.  One of the labs was to
>     take the caller ID and then use macros to automate the keystrokes
>     to get into Excel and do a Find on a customer database.  It was
>     pretty easy, you just put the data in an enterprise field in your
>     script, then create the macro in desktop administrator and assign
>     it to the ringing event.
>
>     Sean
>
>     On Mon, Dec 8, 2008 at 12:47 PM, Scott Voll <svoll.voip at gmail.com
>     <mailto:svoll.voip at gmail.com>> wrote:
>
>         Anyone done a screen pop with UCCx?
>          
>         I'm being tasked with taking Caller ID / Calling Name and
>         pre-populating it into a secondary application (ACT and / or
>         Track-it)
>          
>         Has anyone done this before?  Does not have to be the same 3rd
>         party apps.
>          
>         Since I've never done it I need to find out about how much
>         time it should take to complete.  I know you have to setup a
>         call flow and get that info...... but the passing it to
>         another app is where I have no knowledge.
>          
>         thanks for any input.
>          
>         Scott
>
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>
>
>
>     -- 
>     Sean Walberg <sean at ertw.com <mailto:sean at ertw.com>>  
>      http://ertw.com/
>
>
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