[cisco-voip] RTMT Alerts - where are they sent from?

[Lelio Fulgenzi]

Thanks for that explanation. I'm gonna have to read through the manual a bit closer to understand how it works in a cluster environment with multiple CallManagers and multiple Unity Connection boxes. I don't think I need multiple instances running. I also need to know how to make this run in the background of a server so it's running all the time. (service?). 

I'll have to check those SMTP logs to see if it is having problems connecting to the mail server. The one thing I noticed is there is nowhere to configure a From: address, this may be where things are getting caught. 

----- Original Message ----- 
From: "Baha Akman" <makman at cisco.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "cisco-voip voyp list" <cisco-voip at puck.nether.net> 
Sent: Monday, January 12, 2009 4:28:31 PM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] RTMT Alerts - where are they sent from? 

Primary Alert Manager Collector (AMC) Service is responsible for sending out RTMT Alerts. Also known as Primary Collector. You don't have to have any RTMT Clients up and Alert Central loaded for the email alerts to go out. Granted you configured the Mail Server details and an Alert Action with one or more Recipient. 


Also reminder Primary AMC Service is by default the Publisher node. If you go to AMC Service's Service Parameters you can change the primary node which is not recommended but more importantly you can configure a Failover Collector. Failover Collector is not configured by default. 


If you used to get RTMT Alert emails and now not getting it and no config have changed I would inspect the AMC service logs to see if it captures any SMTP errors while it is trying to contact your mail server. May be its not able to contact it for some reason. 


Regards, 






-- 
Baha Akman 

Software Q/A Engineer 
Cisco Systems, Inc. 
(919) 991-5628 
baha at cisco.com 


On Jan 12, 2009, at 1:06 PM, Lelio Fulgenzi wrote: 




Just wondering if anyone can confirm where the RTMT alerts are sent from? From the host they are monitoring or the host that is running the RTMT tool? 

I'm having a problem getting email alerts to go through and need a starting point. 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 

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