[cisco-voip] RTMT HardwareFailure Alert (solution)

[Hennigh, Elexis]

>From Cisco TAC:
"The error that you are seeing is a known bug issue, where the level of the iLO firmware is not up to date. The iLO port is a separate port that will allow one to maintain remote access connection to the server, even during reboots and power offs (as it has its own power/battery pack for it much like the RIB card technology used in earlier HP servers). These alarm message are non-critical and will not affect CallManager stability and performance, so do not be alarmed at them.

You can check your iLO version by rebooting the server and when prompted during POST, press F8 to enter the iLO configuration utility. If you have already configured the iLO port for remote access, you may also connect into it remotely and in the menu options under "Help" it should report the iLO version to you."

Updating the iLO firmware will resolve the issue.


From: Scott Voll [mailto:svoll.voip at gmail.com]
Sent: Monday, January 12, 2009 3:18 PM
To: Hennigh, Elexis
Cc: cisco-voip voyp list
Subject: Re: [cisco-voip] RTMT HardwareFailure Alert

it's related to iLO.

I have the same issue.  Since it's not critical to daily operation.... I haven't worried about it.

Scott
On Mon, Jan 12, 2009 at 10:40 AM, Hennigh, Elexis <helexis at okstate.edu<mailto:helexis at okstate.edu>> wrote:

Can someone help identify the severity or cause of the following error...?

(I set up thr RTMT HardwareFailure alert and received the following alert.)

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At <date/time> on node <ip of publisher>, the following HardwareFailure events generated: hwStringMatch - hpasmxld[4359]: check_ilo2: Failed to get BMC Device Id! hwStringMatch - hpasmxld[4359]: The iLO 2 reset / synchronization process has FAILED! hwStringMatch - hpasmxld[4359]: CRITICAL ERROR: Resetting HP Advanced System Management Stack! hwStringMatch - hpasmxld[4359]: The iLO 2 Management Processor is not responding! hwStringMatch - hpasmxld[4359]: hwStringMatch - hpasmxld[4359]: CRITICAL ERROR: Resetting HP Advanced System Management Stack!

---------------------------------------------------------------------------------



All seems well with both servers at this time...Not sure where to start troubleshooting...



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