[cisco-voip] Changing dial out number from 9 to 5 to solve 911mis-dial issues

[Jason Roysdon]

Have calls failing to that Unity/IPCC 911 pattern/partition forwarding
to another pattern/partition that results in direct 911 calls.
Unity/IPCC can be down and 911 calls will still function, they just
won't get the message first.

Typically Unity/IPCC systems are pretty mission critical.  While I like
the KISS method of things, sometimes a minor complication can solve some
otherwise hard to solve problems.

Jason Roysdon

Lelio Fulgenzi wrote:
> One issue with this is having to ensure that additional components are
> always operating. Things go down, whether it's Unity or IPCC, etc. Then
> there's maintenance.
> 
> I like keeping things internal.
> 
> 
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
> 
> 
> ----- Original Message -----
> From: "Jason Roysdon" <cisco-voip.20081105 at jason.roysdon.net>
> To: "cisco voip" <cisco-voip at puck.nether.net>
> Sent: Wednesday, January 14, 2009 12:58:57 PM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] Changing dial out number from 9 to 5 to
> solve        911mis-dial issues
> 
> A solution like this that I came up with was an AA which said, "If this
> is a 911 emergency, press * now to be connected with 911, or remain on
> the line.  If this is not an emergency hang up now." and set only * to
> dial forward the call to 911, and after 5 seconds of no key is pressed
> to send the call to 911.
> 
> There are some sites and situations where 911 calls must be routed
> instantly for maximum safety (where it may be hung up on by an attacker)
> and/or at the same time you want to alert key personnel to know that the
> call has been is placed so emergency responders or on-site security can
> be directed to the exact location.  Syn-Apps's Call Alert is perfect for
> this:
> http://www.syn-apps.net/CallAlert.aspx
> 
> For instance at a school or large campus, an email and XML screen pop
> can be sent to the front desk, the school/building administrator, and
> the security personnel.  That way when 911 calls back on a hang-up, the
> front desk knows where specifically the incident is, etc.
> 
> Using Unity (or whatever other method), you could have the email trigger
> a phone call if it is not marked read within a minute, etc.
> 
> Jason Roysdon
> 
> 
> Michael Thompson wrote:
>> One way that I’ve done it is to route 911 calls thru an AC queue with a
>> few second hold time.  This resolves the people that hit the second 1 in
>> a 911 call and hang up (not realizing that the call has cut through
>> already).
>>
>>  
>>
>>  
>>
>>  
>>
>> ------------------------------------------------------------------------
>>
>> *From:* cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Voice Noob
>> *Sent:* Wednesday, January 14, 2009 10:00 AM
>> *To:* 'Lelio Fulgenzi'; 'Rob Leetun'
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] Changing dial out number from 9 to 5 to
>> solve 911mis-dial issues
>>
>>  
>>
>> I like that way as well. In the end it is a user education problem.
>>
>>  
>>
>> *From:* cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lelio Fulgenzi
>> *Sent:* Wednesday, January 14, 2009 8:55 AM
>> *To:* Rob Leetun
>> *Cc:* cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] Changing dial out number from 9 to 5 to
>> solve 911 mis-dial issues
>>
>>  
>>
>> Have you considered adding a 911X route plan or translation that is
>> blocked? This way, people who misdial 911 will hear reorder tone on the
>> fourth digit but still get sent to 911 if they wait a few seconds. 9.911
>> will continue to work as normal. With a bit of education, people will
>> know to dial 9.911 in an emergency (or a local emergency number), but
>> still have access to 911.
>>
>> That's something we are considering.
>>
>> Just a thought.
>>
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> "Bad grammar makes me [sic]" - Tshirt
>>
>>
>> ----- Original Message -----
>> From: "Rob Leetun" <rleetun at bouldercounty.org>
>> To: cisco-voip at puck.nether.net
>> Sent: Wednesday, January 14, 2009 9:48:16 AM GMT -05:00 US/Canada Eastern
>> Subject: [cisco-voip] Changing dial out number from 9 to 5 to solve 911
>> mis-dial issues
>>
>> Greetings,
>>
>>  
>>
>> We are going to change our dial out number from 9 to 5 to solve the
>> miss-dial 911 issues.  I know that all the route patterns need to be
>> changed.  However, is there anything else that I am missing that needs
>> to be changed too?
>>
>>  
>>
>> Thanks for the help.
>>
>>  
>>
>> Rob
>>
>>
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>>
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>>
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