[cisco-voip] 7970 Screen Colors Corruption

[Nikola Stojsin]

Thank you Adam - I got the similar reaction (i.e. "this cannot be right!"). 

I am leaning towards
<http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fe
tchBugDetails&bugId=CSCsv53005> CSCsv53005 bug as a culprit - and suspect
that the whole transparency thing introduced in 8.4.x is not working. I will
try to revert to 8.3.5 and report back.

 

Thank you again - 

Nikola

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Adam Blomfield
Sent: Wednesday, January 14, 2009 7:50 PM
To: Eric Pedersen
Cc: cisco-voip at puck.nether.net; nikola at att.net
Subject: Re: [cisco-voip] 7970 Screen Colors Corruption

 

I was at a customer's site this afternoon and they complained about the
exact same problem. They upgraded from 6.1(1) to 6.1(3) last week and got
the firmware upgrade that went along with that. They have approximately 150
7970 handsets and the vast majority of their users hate the new color scheme
and are demanding that they change it back as the black on white is much
harder to read in their opinion, especially when standing and not down at
eye level with the phone. The customer was so surprised by the color change
they thought it must have been a bug rather than an "enhancement" and called
TAC, who first of all said they knew nothing about what they were talking
about, then suggested that they just roll back the firmware. I personally
didn't mind the new colors - I figure it's probably for high visibility /
accessibility reasons, but apparently most people think it's a step
backwards.

-Adam

On Wed, Jan 14, 2009 at 6:38 PM, Eric Pedersen <eric.pedersen at sait.ca>
wrote:

I noticed this change when we upgraded the firmware to 8.4(1).  It doesn't
look very good.  I didn't pursue it because we only have a small number of
7970s deployed.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nikola Stojsin
Sent: January 14, 2009 17:18
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] 7970 Screen Colors Corruption

 

Hi guys -

 

I have run into an interesting problem  - I have a site (CM4.3, 7970) whose
phones' display appears to be slightly corrupt. Namely, all 7970s display
white color where there should be light brown and light blue (phone menu
backgrounds etc.). That makes the whole screen appear corrupt. Is there a
way to correct this?

 

Thanks in advance!

 

Nikola

 

 


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