[cisco-voip] CM 5 -> 6 upgrade issues

[Lelio Fulgenzi]

Based on what others have said, I'd probably open a case with the TAC explaining the issue, then schedule some downtime where you can revert to v6 and work with the TAC to troubleshoot, now that you know that there are some problems. 

I would do this as soon as soon as possible so you don't have to reinstall and resync the database. You'd have to also initiate a "freeze" on changes until you can do this test, or at least document them so you can re-do them. 


--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Ed Leatherman" <ealeatherman at gmail.com> 
To: cisco-voip at puck.nether.net 
Sent: Monday, January 19, 2009 7:35:44 PM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] CM 5 -> 6 upgrade issues 

Hi folks, had some issues after upgrading to CM 6 this weekend from version 5, and ended up backing out of the upgrade and rebooting back to version 5. Curious if anyone has seen the following issues after upgrading to CM6: 


- Lines on some phones disappearing from the phone and from callmanager 
- ring settings on lines being changed 
- phones registering but not getting calls 
- 7914 expansion modules not coming up 
- Some phones not registering at all 


So far the only commonality I can figure out between the phones w/disappearing lines, is that they were programmed back in CM3.X with line2, line3, line4 etc line appearances of the same DN, instead of 1 line button with multiple max call appearance/busy trigger. 


I did not have the opportunity to do much troubleshooting before changing back.. our post-upgrade tests worked fine and I didnt know there were issues until after we were back in production time. Since I have a list of specific phones that had issues, i'm going to build a CM5 pub in the lab and restore a recent backup, then upgrade to CM6 and see if the same problems come up with it so I can actually troubleshoot.. provided I can get around licensing problems with that. 


I was expecting this to be an easy upgrade, and the upgrade process itself went off without a hitch, but ended up being the first one i've had to totally back out of. 


Thanks! 

-- 
Ed Leatherman 
Assistant Director, Voice Services 
West Virginia University 
Telecommunications and Network Operations 

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