[cisco-voip] Help with CUCM 6.1(3) and Exchange 2007 UM

[Jason Burns]

It sounds like silence detection might be kicking in. I don't know ANYTHING
about Exchange, but I know that if Unity isn't detecting any audio for the
call it won't record a message.

Maybe this is something similar.

Can you verify that the RTP stream is getting where it needs to go?

On Thu, Jan 22, 2009 at 2:46 PM, Levi Stevens <cstevens at masters.edu> wrote:

>  We have configured the SIP trunk and Voicemail settings on the CUCM side
> and configured the Dial Plan, Hunt Group, and IP Gateway (one of our CUCM
> servers) on the UM server.  We setup a test account in Exchange 2007 and
> enabled UM for that user and created a test extension (a DID extension) on
> CUCM for that user.  We can dial the voice mail pilot number and get the
> standard Exchange 2007 UM greeting and put in the box number and the pin and
> successfully setup the box.  We set the extension (in CUCM) to forward all
> calls to the voicemail pilot number.  When we call it from an internal
> extension, we get the greeting for that box, but when we leave a message,
> nothing is recorded, there is nothing in the inbox for that user and no
> voicemail message in the voicemail, like the message is not being recorded.
> Also, when we call from the outside (dialing the DID number), the Exchange
> server just hangs up.  Call Forward All to Voicemail or iDivert gives the
> person calling the extension a busy signal when called from an internal
> extension.  Has anyone experienced any or all of these issues?  Any help
> with this is greatly appreciated.  Thanks.
>
>
>
> *Levi Stevens*
>
> *Network Communications Analyst*
>
> Computer Services
>
> The Master's College
>
> 21726 Placerita Canyon Road
>
> Santa Clarita, California 91321
>
> p:  661.362.2876
>
> f:  661.362.2664
>
> e:  cstevens at masters.edu
>
>
>
>
>
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