[cisco-voip] Unity 5x Voicemail installed, but languages not available under Subscriber > Conversation > Languages

[Jason Aarons (US)]

During the rolling upgrade from 4.0(5) to Unity 5x the CUICA (Cisco
Unity Installation and Configuration Assistant) at step 3, Please select
the language you want to install, we added Spanish (Columbia). The
upgrade completed fine no issues. However, when I pull up this
Subscriber> Conversation> menu option I only find English in the drop
down choices. We previously had 4 languages licensed and about 160 users
we set to Spanish (Columbia). If I re-run CUICA it still shows Spanish
(Columbia) installed with checkmark but it's not a Conversation language
option for subscribers!

I run DbWalker and got a lot of ; 
Display Name=Alfred Peemee 
Jump to this subscriber in the SA using this link: Open SA to this
subscriber 
COS Alias=Default-ClassOfService 
Location Object Alias=default 
Subscriber has no voice name recorded 
Location object display name=Default 
1230:(error) subscriber is assigned to a language that is not installed.
Language name=Spanish (Colombia) 
This can be fixed by selecting an installed language for the
'Subscribers language' on the 'conversations' page of the subscriber in
the SA

 

 




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