[cisco-voip] Unity 5x Voicemail installed, but languages not available under Subscriber > Conversation > Languages

Pat Hayes pat-cv at wcyv.com
Sun Jan 25 20:10:14 EST 2009


You must specify the languages you want to have access to as 'loaded'
under System -> Configuration -> Phone Languages, assuming you have
sufficient licenses.

On Sun, Jan 25, 2009 at 7:37 PM, Jason Aarons (US)
<jason.aarons at us.didata.com> wrote:
> During the rolling upgrade from 4.0(5) to Unity 5x the CUICA (Cisco Unity
> Installation and Configuration Assistant) at step 3, Please select the
> language you want to install, we added Spanish (Columbia). The upgrade
> completed fine no issues. However, when I pull up this Subscriber>
> Conversation> menu option I only find English in the drop down choices. We
> previously had 4 languages licensed and about 160 users we set to Spanish
> (Columbia). If I re-run CUICA it still shows Spanish (Columbia) installed
> with checkmark but it's not a Conversation language option for subscribers!
>
> I run DbWalker and got a lot of ;
> Display Name=Alfred Peemee
> Jump to this subscriber in the SA using this link: Open SA to this
> subscriber
> COS Alias=Default-ClassOfService
> Location Object Alias=default
> Subscriber has no voice name recorded
> Location object display name=Default
> 1230:(error) subscriber is assigned to a language that is not installed.
> Language name=Spanish (Colombia)
> This can be fixed by selecting an installed language for the 'Subscribers
> language' on the 'conversations' page of the subscriber in the SA
>
>
>
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