[cisco-voip] Unified Messaging error for JohnDoe, RUS service is running late or is scheduled incorrectly

[Jason Aarons (US)]

I recall seeing this a long time ago in Unity Voicemail Only and don't
really recall how I fixed it, but this is Unity UM 5.0(1) with Exchange
2003 with Failover and I'm a little scared to pull up their production
Exchange System Manager 2003/Active Directory Users and Computers and
dig into RUS. Any ideas, or should I open  a TAC case?

I just tried to leave a message for John Doe (5083) in but was unable
to.  Just about the time it was going to give me the beep it said:  A
system error occurred and to report it.  I checked the Event Viewer
Application Log and found just this guy getting the below. Other users
are fine.

Event Type:        Error

Event Source:    CiscoUnity_ConvSub

Event Category:                Network 

Event ID:              1120

Date:                     1/26/2009

Time:                     9:37:41 AM

User:                     N/A

Computer:          CDC-UM01

Description:

The Unity mailbox for the user with the alias - JohnDoe is unable to
receive messages from outside callers because the mailbox does not seem
to have an SMTP address written to the Cisco Unity database. It is
possible that the user's mailbox has been deleted, or if this is an
Unity with Exchange 2000 system, it is possible that the RUS service is
running late or is scheduled incorrectly. Technical details - The smtp
address field in the global subscriber view for the subscriber is either
blank or NULL. Return code from procedure - 0x80004005. 2246

 




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