[cisco-voip] Unity 5x Phone View but customer deleteCCMAdministror in MLA

[Jason Aarons (US)]

I spent all day with TAC on this and didn't get far....my problem seems
more like "The Puzzler" from Car Talk...
http://en.wikipedia.org/wiki/Car_Talk

 

I followed the tests in the Cisco AXL Troubleshooting Guide and on the
Unity server I created a testaxl.htm that confirms Unity has HTTP
connectivity to the AXL server, that the AXL

user credentials are valid, and that the AXL service is running. I then
opened the AXL Trace Logs from C:\Program Files\Cisco\Trace\AXL and can
see the SelectCmDevice returned thousands of phones to Unity.  I then
ran Network Monitor on the Unity server with a capture filter for the
SOAP AXL traffic.  I can see the http request and the return response to
Unity including a final http 200 ok to Unity.  I then get the Unity log
WinHttpReceiveResponse failed in OpenRequest in UTIM.

 

What I haven't done is turn on micro tracing in Unity, that is next....

 

References

Cisco AXL Troubleshooting Guide

http://www-europe.cisco.com/univercd/cc/td/doc/product/voice/vpdd/cdd/ap
i_ts/axlts.pdf

 

Unity 5.0 Troubleshooting Phone View

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note
09186a0080883f88.shtml

 

 

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Tuesday, January 27, 2009 12:33 PM
To: Jason Aarons (US)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity 5x Phone View but customer delete
CCMAdministror in MLA

 

I'm going to guess that they are using AXL to connect to CUCM and get
device info.  So I'd start by looking at the AXL debugs in CUCM to see
what it thinks is going on.

 

-Ryan

 

On Jan 27, 2009, at 11:37 AM, Jason Aarons (US) wrote:

 

I'm setting up Unity 5.0(1) Phone View with CallManager 4.1(3)SR6. I get
the below error in phone view. I suspect it has something to do with
MLA, and this customer deleted CCMAdministrator when they setup MLA. I
am using a user who under MLA is in the SuperUserGroup but still
failing. 

10:58:04 Attempting to connect to a CUCM/CCM Server and retrieve its
device list. 
10:58:04 
10:58:04 Trying to connect to 10.68.68.10:80 
10:58:04 Connect succeeded - Trying to retrieve devices from 10.68.68.10

10:58:04 Attempting to retrieve the list of phone devices 
10:58:04 from CUCM/CCM. This may take a moment... 
10:58:07 Successfully retrieved the list of 
10:58:07 3490 phone devices from CUCM/CCM.. 
10:58:07 Retrieving registration status and device info for 
10:58:07 device list items 1 to 200 of 3490. 
10:58:08 Error: Phone View - WinHttpReceiveResponse failed in
OpenRequest 
10:58:08 Phone View - SelectCmDevice OpenRequest failed 
10:58:08 Error: Phone View - RetrieveDevices failed to call
SelectCmDevice 
10:58:08 Failed to retrieve devices from 10.68.68.10 - will try next
server (if any) 

 

My test from Unity to http://ccm-ip/ccmcip/authenticate.jsp
<javascript:newWin('http://ccm-ip/ccmcip/authenticate.jsp')>  works
great, I get Un-Authroized.

 

I followed everything below but see other users in NetPro forum are
getting same error but no resolution. Common thread is MLA.

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note
09186a0080883f88.shtml

 

 

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