[cisco-voip] Unity 5x Phone View but customer delete CCMAdministror in MLA

[Jason Aarons (US)]

Any articles on cisco.com about this type of trace setup?

 

This is 4.1(3) so in Serviceability, Trace configuration, configured
services do I select Cisco Database Layer Monitor or something else for
AXL debugs? I've done a lot of CCM tracing but never AXL.

 

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Tuesday, January 27, 2009 12:33 PM
To: Jason Aarons (US)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity 5x Phone View but customer delete
CCMAdministror in MLA

 

I'm going to guess that they are using AXL to connect to CUCM and get
device info.  So I'd start by looking at the AXL debugs in CUCM to see
what it thinks is going on.

 

-Ryan

 

On Jan 27, 2009, at 11:37 AM, Jason Aarons (US) wrote:

 

I'm setting up Unity 5.0(1) Phone View with CallManager 4.1(3)SR6. I get
the below error in phone view. I suspect it has something to do with
MLA, and this customer deleted CCMAdministrator when they setup MLA. I
am using a user who under MLA is in the SuperUserGroup but still
failing. 

10:58:04 Attempting to connect to a CUCM/CCM Server and retrieve its
device list. 
10:58:04 
10:58:04 Trying to connect to 10.68.68.10:80 
10:58:04 Connect succeeded - Trying to retrieve devices from 10.68.68.10

10:58:04 Attempting to retrieve the list of phone devices 
10:58:04 from CUCM/CCM. This may take a moment... 
10:58:07 Successfully retrieved the list of 
10:58:07 3490 phone devices from CUCM/CCM.. 
10:58:07 Retrieving registration status and device info for 
10:58:07 device list items 1 to 200 of 3490. 
10:58:08 Error: Phone View - WinHttpReceiveResponse failed in
OpenRequest 
10:58:08 Phone View - SelectCmDevice OpenRequest failed 
10:58:08 Error: Phone View - RetrieveDevices failed to call
SelectCmDevice 
10:58:08 Failed to retrieve devices from 10.68.68.10 - will try next
server (if any) 

 

My test from Unity to http://ccm-ip/ccmcip/authenticate.jsp
<javascript:newWin('http://ccm-ip/ccmcip/authenticate.jsp')>  works
great, I get Un-Authroized.

 

I followed everything below but see other users in NetPro forum are
getting same error but no resolution. Common thread is MLA.

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note
09186a0080883f88.shtml

 

 

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