[cisco-voip] Unity 5x Phone View but customer delete CCMAdministror in MLA

[Ryan Ratliff]

I'm going to guess that they are using AXL to connect to CUCM and get  
device info.  So I'd start by looking at the AXL debugs in CUCM to  
see what it thinks is going on.

-Ryan

On Jan 27, 2009, at 11:37 AM, Jason Aarons (US) wrote:

I’m setting up Unity 5.0(1) Phone View with CallManager 4.1(3)SR6. I  
get the below error in phone view. I suspect it has something to do  
with MLA, and this customer deleted CCMAdministrator when they setup  
MLA. I am using a user who under MLA is in the SuperUserGroup but  
still failing.

10:58:04 Attempting to connect to a CUCM/CCM Server and retrieve its  
device list.
10:58:04
10:58:04 Trying to connect to 10.68.68.10:80
10:58:04 Connect succeeded - Trying to retrieve devices from 10.68.68.10
10:58:04 Attempting to retrieve the list of phone devices
10:58:04 from CUCM/CCM. This may take a moment...
10:58:07 Successfully retrieved the list of
10:58:07 3490 phone devices from CUCM/CCM..
10:58:07 Retrieving registration status and device info for
10:58:07 device list items 1 to 200 of 3490.
10:58:08 Error: Phone View - WinHttpReceiveResponse failed in  
OpenRequest
10:58:08 Phone View - SelectCmDevice OpenRequest failed
10:58:08 Error: Phone View - RetrieveDevices failed to call  
SelectCmDevice
10:58:08 Failed to retrieve devices from 10.68.68.10 - will try next  
server (if any)



My test from Unity to http://ccm-ip/ccmcip/authenticate.jsp works  
great, I get Un-Authroized.



I followed everything below but see other users in NetPro forum are  
getting same error but no resolution. Common thread is MLA.

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/ 
products_tech_note09186a0080883f88.shtml





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