[cisco-voip] Propogating User Changes from CCM to Unity via AXL

[Pat Hayes]

How many CUCM integrated users do you have in total that should be
showing up and many actually are? Are you selecting the correct phone
system in the drop down list and leaving the other criteria blank (to
get the full list) when running the search? Verify whether any of the
accounts are orphaned (end user deleted in CUCM but still exists in
UC). Also, ensure that the accounts in question still have a primary
extension defined on the CUCM side.

If none of that gets you anywhere, you should probably open a TAC case.

On Mon, Jul 6, 2009 at 12:48 PM, JASON
BURWELL<JASON.BURWELL at foundersfcu.com> wrote:
> Thanks Pat, I had tried that procedure previously and was unsuccessful.
>
> When I go to the Sync Unsers Page and search by Extension for the user I
> want to sync, the "Status" box says "Found 1 Unified Communications
> manager User(s)" however that user does not appear in the "Search
> Results" box to be checked ans sync'd.
>
> Any ideas? A bug? I thought I may have been missing something but that
> is what the guide says to do.
>
> Thanks
> Jason
>
>
> -----Original Message-----
> From: Pat Hayes [mailto:pat-cv at wcyv.com]
> Sent: Monday, July 06, 2009 12:38 PM
> To: JASON BURWELL
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Propogating User Changes from CCM to Unity via
> AXL
>
> From the User Moves, Adds, and Changes Guide:
>
> http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user_mac/gui
> de/7xcucmac100.html#wp1058480
>
> "The Synch Users page allows you to manually refresh information from
> Cisco Unified CM for voice mail users who were created by using the
> Import Users page. "
>
> On Mon, Jul 6, 2009 at 10:52 AM, JASON
> BURWELL<JASON.BURWELL at foundersfcu.com> wrote:
>> We have CUCM 6.1 and Unity Connection 7 synced up. I need to know the
>> procedure to update the name or extension information on Unity once
>> the end user config on Callmanager has been updated. All the info on
>> the Subscriber screen is Read Only because they are sync'd. I have not
>
>> been able to find this procedure in the help directory.
>>
>> Thanks
>> Jason
>>
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>>
>>
>