[cisco-voip] UCCE

[Craig Staffin]

Paul,

Your attitude on the list is really not appreciated by anyone nor does
anyone think that you are funny.

As far as outbound campaigns I know of numerous companies that use this
feature extensively for normal and completely legitimate reasons.  Some
examples below.

High call center call volume so user can request a call back.
Automated bank account balance alerts
Late payment notices
Reminders that a prescription or photo order is ready to be picked up
and so on and so on......

Please think before you comment on things that people are asking.  People
are all here to learn and not everybody might have the knowledge level that
you have or the experience.

Craig


On Tue, Jul 7, 2009 at 9:48 AM, Paul <asobihoudai at yahoo.com> wrote:

>
> Outbound option is for outbound calling campaigns such as political or
> other unsavory unsolicited telephone call campaigns that are likely to get
> those of us that live in the US a call by the US Federal Trade Commission.
>
> Your best bet for information on UCCE is to read the SRNDs by Cisco as well
> as the administration guide, the installation guide, and the configuration
> guide.
>
>
>
>
> ________________________________
> From: Maryam Moghaddas <marmin79 at yahoo.com>
> To: Cisco VOIP <cisco-voip at puck.nether.net>
> Sent: Tuesday, July 7, 2009 8:35:33 AM
> Subject: [cisco-voip] UCCE
>
>
> Dear all,
>
> There are some ambiguous terms with UCCE for me. The first is " self
> service" . I understand from this phrase that there is no need for a human
> agent to interact with such a service, but I can not percieve what component
> from UCCE does this & how?
> The second term is " Outbound option". Where do we need to include such an
> option in our UCCE bundle? & what is the exact meaning?
>
> Thank you,
> Maryam
>
>
>
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>
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