[cisco-voip] IPCC Connect 2 PSTN Calls

[Granger, Simon]

Is connecting the 2 calls together even possible in ippc?

Or are we trying to do something that this is not designed for.

The step after the place call would be a menu prompt to say accept the  
call? Then if they press 1 the two streams would be joined together  
which is the bit we cannot find an answer for.

Thanks.

Simon


On 7 Jul 2009, at 12:39, "Granger, Simon" <simon.granger at fmglobal.com>  
wrote:

> Hi all
>
> I know there has been a delay on this, but we have managed to get  
> the place call working.
>
> We now have the "triggering contact" as a call (from the person that  
> called the ipcc server) and an "OutCall" as a call from the place  
> call function.
>
> But we cannot work out how to join the calls together.
>
> I have attached a simplified example of what we have as a picture.
>
> Thanks
>
> Simon
>
>
> Simon Granger
> Senior Server Specialist
>
> FM Global
> 1 Windsor Dials, Windsor, Berkshire, SL4 1RS, UK
> T: +44 (0)1753 750154
> F: +44 (0)1753 868700
> www.fmglobal.com
>
>
> -----Original Message-----
> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> Sent: 12 June 2009 15:54
> To: Scott Voll
> Cc: Granger, Simon; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] IPCC Connect 2 PSTN Calls
>
> You would need to handle it the same way the SNR feature does, with
> separate timers for "answer too fast" and "answer too long".  If the
> mobile phone is off then voicemail would pick up immediately, in
> which case you want to drop the call because it was answered too
> fast.  If the cell rings no-answer to voicemail you want to drop the
> call due to it not being answered in time.   Both of these would
> require extra scripting on the IPCC side to take these into account.
>
> In your case you are almost better off having IPCC redirect the calls
> to internal phone lines that have mobility enabled.  CUCM already has
> this nifty SNR feature so use it to get the calls to the mobile
> phones.   You also  have an advantage in that it is simple for the
> users to modify the settings on the mobile device the call is sent to.
>
> -Ryan
>
> On Jun 12, 2009, at 10:47 AM, Scott Voll wrote:
>
> Don't quote me on this.... but I think it would.  they way to work it
> is to ring the mobile phone for a predefined amount of time to avoid
> the VM issue. but that would be a training issue with the guys
> carrying the Mobiles.
>
> just my 2 cents.
>
> Scott
>
> On Fri, Jun 12, 2009 at 7:43 AM, Granger, Simon
> <simon.granger at fmglobal.com> wrote:
> Ryan
>
> How would voicemail on the mobile device be handled in this instance?
>
> If one of the mobiles went to voicemail, would the system see this as
> a successful connect?
>
> Thanks
>
> Simon
>
>
> Simon Granger
> Server Specialist
>
> FM Global
> 1 Windsor Dials, Windsor, Berkshire, SL4 1RS, UK
> T: +44 (0)1753 750154
> F: +44 (0)1753 868700
> www.fmglobal.com
>
> -----Original Message-----
> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> Sent: 12 June 2009 14:28
> To: Granger, Simon
> Cc: 'cisco-voip at puck.nether.net'
> Subject: Re: [cisco-voip] IPCC Connect 2 PSTN Calls
>
> Definitely possible with small modifications to the default aa.aef
> script to input the mobile numbers.  The only restriction on the
> outbound call destination is in CUCM via partitions/CSS.   Depending
> on the selection for redirect CSS on your IPCC port groups (in
> appadmin) either the inbound gateway or the CTI port's CSS will be
> used for the outbound call.
>
> I'm not sure what docs are out there for the scripting part.  I'd
> start with http://cisco.com/en/US/products/sw/custcosw/ps1846/
> products_programming_reference_guides_list.html unless you feel
> brave, in which case I'd say fire up the CRS editor, load up aa.aef
> and start poking around.
>
> -Ryan
>
> On Jun 12, 2009, at 9:09 AM, Granger, Simon wrote:
>
> IPCC express version 4.5 are you able to receive a PSTN call via Call
> Manager and then route it back out to a different PSTN number.
> Within the scripting functionality will place call be able to do this?
>
>
>
> Following the recent Swine Pandemic our business wants to have an
> auto attendant that the end points are in the PSTN i.e. mobile
> numbers.  Though they want for example options in the auto attendant
> to circular hunt different mobile phones.  I.e. option 1 would hit a
> finance dept and there would be multiple agents who could receive the
> call.  Any suggestions would be welcome.
>
>
>
> Also, does anyone have any good references for IPCC scripting?
>
>
>
> Thanks
>
>
>
> Simon
>
>
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> Registered Office: FM Insurance Company Limited
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