[cisco-voip] Cisco 7960 woes

[Ryan Ratliff]

I still don't think either phone is actually getting the config file  
but your working phone has gotten the file at some time in the past  
so has the CME server cached.

If you look at the non-working phone's settings do you see any value  
populated for CallManager 1 (or Unified CM 1)?  What about on the  
working phone?

Though in fact the phone should default to registering with the TFTP  
server if it doesn't get a config file.

 From a PC in the same network as the non-working phone try to  
download the phone's config file from cmd-line tftp (tftp -i  
ip.addr.of.router GET SEP000DED409151.cnf.xml).   Next try to telnet  
to the router's IP address on port 2000.

The last thing you can try is getting a packet capture from the non- 
working phone's PC port.

-Ryan

On Jul 15, 2009, at 10:56 AM, Joseph Mays wrote:

I compared the TFTP debug from the one phone we have that does work  
to the debug for all the other phones that do not. I only see one  
difference (though admittedly I'm looking through a veil of ignorance  
here). I should mention that I also have SCCP debugging turned on.

> From non-working phone --

033377: Jul 15 14:25:07.381: TFTP: Server request for port 51565,  
socket_id 0x6454EF2C for process 183
033378: Jul 15 14:25:07.381: TFTP: read request from host 216.24.24.75 
(51565) via Ethernet0/0
033379: Jul 15 14:25:07.385: TFTP: Looking for OS79XX.TXT
033380: Jul 15 14:25:07.385: TFTP: Opened slot0:OS79XX.TXT, fd 0,  
size 13 for process 183
033381: Jul 15 14:25:07.385: TFTP: Sending block 1 (retry 0),  
socket_id 0x6454EF2C
033382: Jul 15 14:25:07.401: TFTP: Received ACK for block 1,  
socket_id 0x6454EF2C
033383: Jul 15 14:25:07.401: TFTP: Finished slot0:OS79XX.TXT, time  
00:00:00 for process 183
033384: Jul 15 14:25:08.029: TFTP: Server request for port 51566,  
socket_id 0x6454EF2C for process 183
033385: Jul 15 14:25:08.029: TFTP: read request from host 216.24.24.75 
(51566) via Ethernet0/0
033386: Jul 15 14:25:08.029: TFTP: Looking for SEP000DED409151.cnf.xml
033387: Jul 15 14:25:08.029: TFTP: Opened system:/its/ 
XMLDefault7960.cnf.xml, fd 0, size 790 for process 183
033388: Jul 15 14:25:08.029: TFTP: Sending block 1 (retry 0),  
socket_id 0x6454EF2C
033389: Jul 15 14:25:08.053: TFTP: Received ACK for block 1,  
socket_id 0x6454EF2C
033390: Jul 15 14:25:08.053: TFTP: Sending block 2 (retry 0),  
socket_id 0x6454EF2C
033391: Jul 15 14:25:08.073: TFTP: Received ACK for block 2,  
socket_id 0x6454EF2C
033392: Jul 15 14:25:08.073: TFTP: Finished system:/its/ 
XMLDefault7960.cnf.xml, time 00:00:00 for process 183


> From working phone --

033410: Jul 15 14:25:30.453: TFTP: Server request for port 52940,  
socket_id 0x6454EF2C for process 183
033411: Jul 15 14:25:30.453: TFTP: read request from host 216.24.33.79 
(52940) via Ethernet0/0
033412: Jul 15 14:25:30.453: TFTP: Looking for OS79XX.TXT
033413: Jul 15 14:25:30.453: TFTP: Opened slot0:OS79XX.TXT, fd 0,  
size 13 for process 183
033414: Jul 15 14:25:30.453: TFTP: Sending block 1 (retry 0),  
socket_id 0x6454EF2C
033415: Jul 15 14:25:30.465: TFTP: Received ACK for block 1,  
socket_id 0x6454EF2C
033416: Jul 15 14:25:30.465: TFTP: Finished slot0:OS79XX.TXT, time  
00:00:00 for process 183
033417: Jul 15 14:25:31.089: TFTP: Server request for port 52941,  
socket_id 0x6454EF2C for process 183
033418: Jul 15 14:25:31.089: TFTP: read request from host 216.24.33.79 
(52941) via Ethernet0/0
033419: Jul 15 14:25:31.089: TFTP: Looking for SEP000DED24D5F4.cnf.xml
033420: Jul 15 14:25:31.093: TFTP: Opened system:/its/ 
XMLDefault7960.cnf.xml, fd 0, size 790 for process 183
033421: Jul 15 14:25:31.093: TFTP: Sending block 1 (retry 0),  
socket_id 0x6454EF2C
033422: Jul 15 14:25:31.105: TFTP: Received ACK for block 1,  
socket_id 0x6454EF2C
033423: Jul 15 14:25:31.105: TFTP: Sending block 2 (retry 0),  
socket_id 0x6454EF2C
033424: Jul 15 14:25:31.113: TFTP: Received ACK for block 2,  
socket_id 0x6454EF2C
033425: Jul 15 14:25:31.113: TFTP: Finished system:/its/ 
XMLDefault7960.cnf.xml, time 00:00:00 for process 183
033426: Jul 15 14:25:32.017: %IPPHONE-6-REG_ALARM: 25:  
Name=SEP000DED24D5F4 Load=5.0(3.0) Last=Initialized
033427: Jul 15 14:25:32.021: %IPPHONE-6-REGISTER:  
ephone-2:SEP000DED24D5F4 IP:216.24.33.79 Socket:2 DeviceType:Phone  
has registered.
033428: Jul 15 14:25:34.345: TFTP: Server request for port 52942,  
socket_id 0x6454EF2C for process 183
033429: Jul 15 14:25:34.345: TFTP: read request from host 216.24.33.79 
(52942) via Ethernet0/0
033430: Jul 15 14:25:34.345: TFTP: Looking for SEP000DED24D5F4.cnf.xml
033431: Jul 15 14:25:34.345: TFTP: Opened system:/its/ 
XMLDefault7960.cnf.xml, fd 0, size 790 for process 183
033432: Jul 15 14:25:34.345: TFTP: Sending block 1 (retry 0),  
socket_id 0x6454EF2C
033433: Jul 15 14:25:34.349: TFTP: Server request for port 52943,  
socket_id 0x6483F140 for process 184
033434: Jul 15 14:25:34.349: TFTP: read request from host 216.24.33.79 
(52943) via Ethernet0/0
033435: Jul 15 14:25:34.349: TFTP: Looking for RINGLIST.XML
033436: Jul 15 14:25:34.349: TFTP: Sending error 1 No such file
033437: Jul 15 14:25:34.357: TFTP: Received ACK for block 1,  
socket_id 0x6454EF2C
033438: Jul 15 14:25:34.361: TFTP: Sending block 2 (retry 0),  
socket_id 0x6454EF2C
033439: Jul 15 14:25:34.365: TFTP: Server request for port 52944,  
socket_id 0x63E7C288 for process 184
033440: Jul 15 14:25:34.365: TFTP: read request from host 216.24.33.79 
(52944) via Ethernet0/0
033441: Jul 15 14:25:34.365: TFTP: Looking for DISTINCTIVERINGLIST.XML
033442: Jul 15 14:25:34.365: TFTP: Sending error 1 No such file
033443: Jul 15 14:25:34.369: TFTP: Received ACK for block 2,  
socket_id 0x6454EF2C
033444: Jul 15 14:25:34.369: TFTP: Finished system:/its/ 
XMLDefault7960.cnf.xml, time 00:00:00 for process 183

It APPEARS that the working phone requests the xml file just like the  
others, but then registration occurs, and then the phone requests the  
xml file again. So perhaps the problem is not tftp at all, but that  
for some reason the phones are not registering -- maybe not even  
requesting registration. Does that make sense?