[cisco-voip] Cisco 7960 woes

Joseph Mays mays at win.net
Wed Jul 15 11:33:04 EDT 2009


Thank you so much for all your help, btw. It's deeply appreciated.

>I still don't think either phone is actually getting the config file  
> but your working phone has gotten the file at some time in the past  
> so has the CME server cached.

Well, thanks for confirming one suspicion I had, that these things cache information and remember it even if things like the tftp download failed.

For all the things below, know that the call manager and tftp server are both running on the same box, a cisco 3600 with an ip number of 216.24.23.79.

> If you look at the non-working phone's settings do you see any value  
> populated for CallManager 1 (or Unified CM 1)? 

Non-working phone 1 configuration (this phone configured statically by typing in the information at the menus) --

      DHCP Server   
      BOOTP Server  No 
      MAC Address  000DED40914D 
      Host Name  SEP000DED40914D 
      Domain Name   
      IP Address  216.24.24.69 
      Subnet Mask  255.255.255.248 
      TFTP Server 1  216.24.23.79 
      Default Router 1  216.24.24.65 
      Default Router 2   
      Default Router 3   
      Default Router 4   
      Default Router 5   
      DNS Server 1   
      DNS Server 2   
      DNS Server 3   
      DNS Server 4   
      DNS Server 5   
      Operational VLAN Id   
      Admin. VLAN Id   
      Call Manager 1  216.24.23.79  
      Call Manager 2 SRST  216.24.24.65  
      Call Manager 3   
      Call Manager 4   
      Call Manager 5   
      Information URL   
      Directories URL  http://216.24.23.79/localdirectory 
      Messages URL   
      Services URL   
      DHCP Enabled  No 
      DHCP Address Released  No 
      Alternate TFTP  No 
      Erase Configuration  NO 
      Forwarding Delay  NO 
      Idle URL   
      Idle URL Time  0 
      Authentication URL   
      Proxy Server URL   
      PC Port Disabled  NO 
      SW Port Configuration  AUTO 
      PC Port Configuration  AUTO 
      TFTP Server 2   
      User Locale  English_United_States 
      Network Locale  United_States 
      Handset Only Mode  No 
      User Locale Version   
      Network Locale Version   
      GARP Enabled  Yes 
      Voice VLAN Enabled  Yes 
      Auto Line Select Enabled  No 
      Video Capability Enabled  No 


Non-working phone 2 network configuration (this phone configured via DHCP) --

      DHCP Server  216.24.24.73 
      BOOTP Server  No 
      MAC Address  000DED409151 
      Host Name  SEP000DED409151 
      Domain Name   
      IP Address  216.24.24.75 
      Subnet Mask  255.255.255.248 
      TFTP Server 1  216.24.23.79 
      Default Router 1  216.24.24.73 
      Default Router 2   
      Default Router 3   
      Default Router 4   
      Default Router 5   
      DNS Server 1  216.24.27.3 
      DNS Server 2  216.24.27.4 
      DNS Server 3   
      DNS Server 4   
      DNS Server 5   
      Operational VLAN Id   
      Admin. VLAN Id   
      Call Manager 1  216.24.23.79  
      Call Manager 2 SRST  216.24.24.73  
      Call Manager 3   
      Call Manager 4   
      Call Manager 5   
      Information URL   
      Directories URL  http://216.24.23.79/localdirectory 
      Messages URL   
      Services URL   
      DHCP Enabled  Yes 
      DHCP Address Released  No 
      Alternate TFTP  Yes 
      Erase Configuration  NO 
      Forwarding Delay  NO 
      Idle URL   
      Idle URL Time  0 
      Authentication URL   
      Proxy Server URL   
      PC Port Disabled  NO 
      SW Port Configuration  AUTO 
      PC Port Configuration  AUTO 
      TFTP Server 2   
      User Locale  English_United_States 
      Network Locale  United_States 
      Handset Only Mode  No 
      User Locale Version   
      Network Locale Version   
      GARP Enabled  Yes 
      Voice VLAN Enabled  Yes 
      Auto Line Select Enabled  No 
      Video Capability Enabled  No 




> What about on the  
> working phone?

Working phone network configuration --

admin4# lynx -dump http://216.24.33.79/NetworkConfiguration

   [1][Logo]

                           Network Configuration

                  Cisco IP Phone 7960 ( SEP000DED24D5F4 )
   [2]Device Information
   [3]Network Configuration
   Network Statistics
      [4]Ethernet
      [5]Port 1 (Network)
      [6]Port 2 (Access)
      [7]Port 3 (Phone)
   Device Logs
      [8]Debug Display
      [9]Stack Statistics
      [10]Status Messages
   Streaming Statistics
      [11]Stream 1

        DHCP Server              216.24.33.253
        BOOTP Server             No
        MAC Address              000DED24D5F4
        Host Name                SEP000DED24D5F4
        Domain Name              win.net
        IP Address               216.24.33.79
        Subnet Mask              255.255.255.0
        TFTP Server 1            216.24.23.79
        Default Router 1         216.24.33.1
        Default Router 2
        Default Router 3
        Default Router 4
        Default Router 5
        DNS Server 1             216.24.27.3
        DNS Server 2             199.120.154.17
        DNS Server 3             216.24.27.4
        DNS Server 4
        DNS Server 5
        Operational VLAN Id
        Admin. VLAN Id
        Call Manager 1           216.24.23.79 Active
        Call Manager 2 SRST      216.24.33.1
        Call Manager 3
        Call Manager 4
        Call Manager 5
        Information URL
        Directories URL          http://216.24.23.79/localdirectory
        Messages URL
        Services URL
        DHCP Enabled             Yes
        DHCP Address Released    No
        Alternate TFTP           No
        Erase Configuration      NO
        Forwarding Delay         NO
        Idle URL
        Idle URL Time            0
        Authentication URL
        Proxy Server URL
        PC Port Disabled         NO
        SW Port Configuration    AUTO
        PC Port Configuration    AUTO
        TFTP Server 2
        User Locale              English_United_States
        Network Locale           United_States
        Handset Only Mode        No
        User Locale Version
        Network Locale Version
        GARP Enabled             Yes
        Voice VLAN Enabled       Yes
        Auto Line Select Enabled No
        Video Capability Enabled No

> From a PC in the same network as the non-working phone try to  
> download the phone's config file from cmd-line tftp (tftp -i  
> ip.addr.of.router GET SEP000DED409151.cnf.xml).   Next try to telnet  
> to the router's IP address on port 2000.

Did that. Worked.

loghost# tftp 216.24.23.79
tftp> get SEP000DED409151.cnf.xml
Received 790 bytes in 0.0 seconds
tftp> quit
loghost# ls -la *.xml
-rw-r--r--  1 root  wheel  790 Jul 15 11:01 SEP000DED409151.cnf.xml
loghost# cat SEP000DED409151.cnf.xml
<device>
<devicePool>
<callManagerGroup>
<members>
<member  priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
</ports>
<processNodeName>216.24.23.79</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
</devicePool>
<versionStamp>{7960 Jul 15 2009 10:18:56}</versionStamp>
<loadInformation>P00305000300</loadInformation>
<userLocale>
<name>English_United_States</name>
<langCode>en</langCode>
</userLocale>
<networkLocale>United_States</networkLocale>
<idleTimeout>0</idleTimeout>
<authenticationURL></authenticationURL>
<directoryURL>http://216.24.23.79/localdirectory</directoryURL>
<idleURL></idleURL>
<informationURL></informationURL>
<messagesURL></messagesURL>
<proxyServerURL></proxyServerURL>
<servicesURL></servicesURL>
</device>

> The last thing you can try is getting a packet capture from the non- 
> working phone's PC port.

Ew. Difficult, that. I can try if absolutely necessary.

Here are the ephone-dn and ephone configs from teh 3600 for all these phones. I didn't create these, I just kind of inherited the problem. Is there something fundamentally wrong here that would keep the non-working phones from being able to register?

!
ephone-dn  1
 number 9000 no-reg primary
 name Paging
 paging ip 239.1.1.1 port 2000
!
!
ephone-dn  3
 number 9000...
 mwi on
!
!
ephone-dn  4
 number 9001...
 mwi off
!
!
ephone-dn  10  dual-line
 number 5680001
 label 568-0001
 description Line 1
 name Line 1
 call-forward max-length 11
!
!
ephone-dn  11  dual-line
 number 5680002
 label 568-0002
 description Line 2
 name Line 1
 call-forward max-length 11
!
!
ephone-dn  20  dual-line
 number 5680010
 label 568-0010
 description Rob Conklin
 name Rob Conklin
 call-forward max-length 11
!
!
ephone-dn  21  dual-line
 number 5680011
 label 568-0011
 description Michael Tague
 name Michael Tague
 call-forward max-length 11
!
!
ephone-dn  22  dual-line
 number 5680012
 label 568-0012
 description Classroom
 name Classroom
 call-forward max-length 11
!
!
ephone-dn  23
 number 5680013
 label 568-0014
 description Tague Home
 name Tague Home
 call-forward max-length 11
!
!
ephone-dn  24
 number 5680014
 label 568-0014
 description Joe Mays 1
 name Joe Mays 1
 call-forward max-length 11
!
!
ephone-dn  25
 number 5680015
 label 568-0015
 description Joe Mays 2
 name Joe Mays 2
 call-forward max-length 11
!
!
ephone  1
 mac-address 000D.ED40.988E
 paging-dn 1
 type 7960
 auto-line incoming
 button  1:20 2:10 3:11
 pin 1234
!
!
!
ephone  2
 mac-address 000D.ED24.D5F4
 paging-dn 1
 type 7960
 auto-line incoming
 button  1:21 2:10 3:11
 pin 1234
!
!
!
ephone  3
 mac-address 000D.ED24.DBBA
 paging-dn 1
 type 7960
 auto-line incoming
 button  1:22 2:10 3:11
 pin 1234
!
!
!
ephone  4
 mac-address 000D.ED40.9150
 paging-dn 1
 type 7960
 auto-line incoming
 button  1:23 2:10 3:11
!
!
!
ephone  5
 mac-address 000D.ED40.9151
 paging-dn 1
 type 7960
 auto-line incoming
 button  1:24 2:10 3:11
!
!
!
ephone  6
 mac-address 000D.ED40.914D
 paging-dn 1
 type 7960
 auto-line incoming
 button  1:25 2:10 3:11
!
!
!
ephone  23
!
!
!

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090715/dfce0090/attachment.html>


More information about the cisco-voip mailing list