[cisco-voip] Cisco 7960 woes
Ryan Ratliff
rratliff at cisco.com
Wed Jul 15 11:37:35 EDT 2009
So at this point it does look like the phone is getting the config
file which is good. It does have the right IP address for the CME
router populated in CallManager 1 (216.24.23.79).
If you were able to telnet to port 2000 on 216.24.23.79 then there is
no ACL or firewall blocking you. You definitely need to get the
packet capture to see why the phone isn't trying or able to connect
to the CME router.
-Ryan
On Jul 15, 2009, at 11:33 AM, Joseph Mays wrote:
Thank you so much for all your help, btw. It's deeply appreciated.
>I still don't think either phone is actually getting the config file
> but your working phone has gotten the file at some time in the past
> so has the CME server cached.
Well, thanks for confirming one suspicion I had, that these things
cache information and remember it even if things like the tftp
download failed.
For all the things below, know that the call manager and tftp server
are both running on the same box, a cisco 3600 with an ip number of
216.24.23.79.
> If you look at the non-working phone's settings do you see any value
> populated for CallManager 1 (or Unified CM 1)?
Non-working phone 1 configuration (this phone configured statically
by typing in the information at the menus) --
DHCP Server
BOOTP ServerNo
MAC Address000DED40914D
Host NameSEP000DED40914D
Domain Name
IP Address216.24.24.69
Subnet Mask255.255.255.248
TFTP Server 1216.24.23.79
Default Router 1216.24.24.65
Default Router 2
Default Router 3
Default Router 4
Default Router 5
DNS Server 1
DNS Server 2
DNS Server 3
DNS Server 4
DNS Server 5
Operational VLAN Id
Admin. VLAN Id
Call Manager 1216.24.23.79
Call Manager 2 SRST216.24.24.65
Call Manager 3
Call Manager 4
Call Manager 5
Information URL
Directories URLhttp://216.24.23.79/localdirectory
Messages URL
Services URL
DHCP EnabledNo
DHCP Address ReleasedNo
Alternate TFTPNo
Erase ConfigurationNO
Forwarding DelayNO
Idle URL
Idle URL Time0
Authentication URL
Proxy Server URL
PC Port DisabledNO
SW Port ConfigurationAUTO
PC Port ConfigurationAUTO
TFTP Server 2
User LocaleEnglish_United_States
Network LocaleUnited_States
Handset Only ModeNo
User Locale Version
Network Locale Version
GARP EnabledYes
Voice VLAN EnabledYes
Auto Line Select EnabledNo
Video Capability EnabledNo
Non-working phone 2 network configuration (this phone configured via
DHCP) --
DHCP Server216.24.24.73
BOOTP ServerNo
MAC Address000DED409151
Host NameSEP000DED409151
Domain Name
IP Address216.24.24.75
Subnet Mask255.255.255.248
TFTP Server 1216.24.23.79
Default Router 1216.24.24.73
Default Router 2
Default Router 3
Default Router 4
Default Router 5
DNS Server 1216.24.27.3
DNS Server 2216.24.27.4
DNS Server 3
DNS Server 4
DNS Server 5
Operational VLAN Id
Admin. VLAN Id
Call Manager 1216.24.23.79
Call Manager 2 SRST216.24.24.73
Call Manager 3
Call Manager 4
Call Manager 5
Information URL
Directories URLhttp://216.24.23.79/localdirectory
Messages URL
Services URL
DHCP EnabledYes
DHCP Address ReleasedNo
Alternate TFTPYes
Erase ConfigurationNO
Forwarding DelayNO
Idle URL
Idle URL Time0
Authentication URL
Proxy Server URL
PC Port DisabledNO
SW Port ConfigurationAUTO
PC Port ConfigurationAUTO
TFTP Server 2
User LocaleEnglish_United_States
Network LocaleUnited_States
Handset Only ModeNo
User Locale Version
Network Locale Version
GARP EnabledYes
Voice VLAN EnabledYes
Auto Line Select EnabledNo
Video Capability EnabledNo
> What about on the
> working phone?
Working phone network configuration --
admin4# lynx -dump http://216.24.33.79/NetworkConfiguration
[1][Logo]
Network Configuration
Cisco IP Phone 7960 ( SEP000DED24D5F4 )
[2]Device Information
[3]Network Configuration
Network Statistics
[4]Ethernet
[5]Port 1 (Network)
[6]Port 2 (Access)
[7]Port 3 (Phone)
Device Logs
[8]Debug Display
[9]Stack Statistics
[10]Status Messages
Streaming Statistics
[11]Stream 1
DHCP Server 216.24.33.253
BOOTP Server No
MAC Address 000DED24D5F4
Host Name SEP000DED24D5F4
Domain Name win.net
IP Address 216.24.33.79
Subnet Mask 255.255.255.0
TFTP Server 1 216.24.23.79
Default Router 1 216.24.33.1
Default Router 2
Default Router 3
Default Router 4
Default Router 5
DNS Server 1 216.24.27.3
DNS Server 2 199.120.154.17
DNS Server 3 216.24.27.4
DNS Server 4
DNS Server 5
Operational VLAN Id
Admin. VLAN Id
Call Manager 1 216.24.23.79 Active
Call Manager 2 SRST 216.24.33.1
Call Manager 3
Call Manager 4
Call Manager 5
Information URL
Directories URL http://216.24.23.79/localdirectory
Messages URL
Services URL
DHCP Enabled Yes
DHCP Address Released No
Alternate TFTP No
Erase Configuration NO
Forwarding Delay NO
Idle URL
Idle URL Time 0
Authentication URL
Proxy Server URL
PC Port Disabled NO
SW Port Configuration AUTO
PC Port Configuration AUTO
TFTP Server 2
User Locale English_United_States
Network Locale United_States
Handset Only Mode No
User Locale Version
Network Locale Version
GARP Enabled Yes
Voice VLAN Enabled Yes
Auto Line Select Enabled No
Video Capability Enabled No
> From a PC in the same network as the non-working phone try to
> download the phone's config file from cmd-line tftp (tftp -i
> ip.addr.of.router GET SEP000DED409151.cnf.xml). Next try to telnet
> to the router's IP address on port 2000.
Did that. Worked.
loghost# tftp 216.24.23.79
tftp> get SEP000DED409151.cnf.xml
Received 790 bytes in 0.0 seconds
tftp> quit
loghost# ls -la *.xml
-rw-r--r-- 1 root wheel 790 Jul 15 11:01 SEP000DED409151.cnf.xml
loghost# cat SEP000DED409151.cnf.xml
<device>
<devicePool>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
</ports>
<processNodeName>216.24.23.79</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
</devicePool>
<versionStamp>{7960 Jul 15 2009 10:18:56}</versionStamp>
<loadInformation>P00305000300</loadInformation>
<userLocale>
<name>English_United_States</name>
<langCode>en</langCode>
</userLocale>
<networkLocale>United_States</networkLocale>
<idleTimeout>0</idleTimeout>
<authenticationURL></authenticationURL>
<directoryURL>http://216.24.23.79/localdirectory</directoryURL>
<idleURL></idleURL>
<informationURL></informationURL>
<messagesURL></messagesURL>
<proxyServerURL></proxyServerURL>
<servicesURL></servicesURL>
</device>
> The last thing you can try is getting a packet capture from the non-
> working phone's PC port.
Ew. Difficult, that. I can try if absolutely necessary.
Here are the ephone-dn and ephone configs from teh 3600 for all these
phones. I didn't create these, I just kind of inherited the problem.
Is there something fundamentally wrong here that would keep the non-
working phones from being able to register?
!
ephone-dn 1
number 9000 no-reg primary
name Paging
paging ip 239.1.1.1 port 2000
!
!
ephone-dn 3
number 9000...
mwi on
!
!
ephone-dn 4
number 9001...
mwi off
!
!
ephone-dn 10 dual-line
number 5680001
label 568-0001
description Line 1
name Line 1
call-forward max-length 11
!
!
ephone-dn 11 dual-line
number 5680002
label 568-0002
description Line 2
name Line 1
call-forward max-length 11
!
!
ephone-dn 20 dual-line
number 5680010
label 568-0010
description Rob Conklin
name Rob Conklin
call-forward max-length 11
!
!
ephone-dn 21 dual-line
number 5680011
label 568-0011
description Michael Tague
name Michael Tague
call-forward max-length 11
!
!
ephone-dn 22 dual-line
number 5680012
label 568-0012
description Classroom
name Classroom
call-forward max-length 11
!
!
ephone-dn 23
number 5680013
label 568-0014
description Tague Home
name Tague Home
call-forward max-length 11
!
!
ephone-dn 24
number 5680014
label 568-0014
description Joe Mays 1
name Joe Mays 1
call-forward max-length 11
!
!
ephone-dn 25
number 5680015
label 568-0015
description Joe Mays 2
name Joe Mays 2
call-forward max-length 11
!
!
ephone 1
mac-address 000D.ED40.988E
paging-dn 1
type 7960
auto-line incoming
button 1:20 2:10 3:11
pin 1234
!
!
!
ephone 2
mac-address 000D.ED24.D5F4
paging-dn 1
type 7960
auto-line incoming
button 1:21 2:10 3:11
pin 1234
!
!
!
ephone 3
mac-address 000D.ED24.DBBA
paging-dn 1
type 7960
auto-line incoming
button 1:22 2:10 3:11
pin 1234
!
!
!
ephone 4
mac-address 000D.ED40.9150
paging-dn 1
type 7960
auto-line incoming
button 1:23 2:10 3:11
!
!
!
ephone 5
mac-address 000D.ED40.9151
paging-dn 1
type 7960
auto-line incoming
button 1:24 2:10 3:11
!
!
!
ephone 6
mac-address 000D.ED40.914D
paging-dn 1
type 7960
auto-line incoming
button 1:25 2:10 3:11
!
!
!
ephone 23
!
!
!
More information about the cisco-voip
mailing list