[cisco-voip] Attendant Consoles

[Wes Sisk]

If they are entering digits directly on the phone then those are carried 
in the SCCP (or SIP) signaling completely independent of AC.  For that 
you would want to focus direction on IP traffic to/from the phone.

/Wes

On Monday, July 27, 2009 4:09:50 AM , Granger, Simon 
<simon.granger at fmglobal.com> wrote:
>
> We are seeing problems when a receptionist is attempting to place any 
> call.  This is only when the link between the Call Manager and remote 
> office is  congested.  The receptionist reports that they have to very 
> slowly key in the digits on the phone when dialled off hook.  This was 
> leading me to investigate a possible signalling problem?  There are 
> over 200 phones in the office and there are no over reports of the 
> same problem.  It is only the handset that is attached to the PC with 
> the AC.
>
>  
>
>  
>
> *Simon Granger*
>
> Senior Server Specialist
>
>  
>
> *FM Global *
>
> 1 Windsor Dials, Windsor, Berkshire, SL4 1RS, UK
>
> T: +44 (0)1753 750154
>
> F: +44 (0)1753 868700
>
> www.fmglobal.com
>
>  
>
> *From:* Wes Sisk [mailto:wsisk at cisco.com]
> *Sent:* 23 July 2009 18:52
> *To:* Granger, Simon
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Attendant Consoles
>
>  
>
> RMI is used for controlling the phone. Line state updates are sent via 
> UDP from server to client on a different port.  The port is 
> configurable on the client. that would allow you to prioritize 
> accordingly.
>
> Can you provide a bit more information on "problems with the use of 
> Attendant Consoles on congested links."
>
> /Wes
>
> On Thursday, July 23, 2009 9:44:11 AM , Granger, Simon 
> <simon.granger at fmglobal.com> <mailto:simon.granger at fmglobal.com> wrote:
>
> We have various Attendant Consoles running throughout our IPT 
> environment.  Some running across the WAN.  Relevant QOS is in place 
> to prioritise RTP and all signalling traffic across our WAN and LANs. 
>  We do sometimes see problems with the use of Attendant Consoles on 
> congested links.  All other phones are fine in the same scenario.  Is 
> there any specific signalling traffic that the Attendant Console uses. 
>  I have seen that it uses TCP ports or 1099 through 1129 for Remote 
> Method Invocation (RMI).  Should would be prioritising this also?
>
>  
>
> *Thanks*
>
> * *
>
>  
>
>  
>
> ------------------------------------------------------------------------
>
> Registered No. 755780 England
> Registered Office: FM Insurance Company Limited
> 1 Windsor Dials, Windsor,
> Berkshire, UK, SL4 1RS
> Regulated by the Financial Services Authority.
> VAT No. G.B.: 792 4276 02
>
>  
> ------------------------------------------------------------------------
>
>
>   
>  
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
>   
>
>  
>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090728/855b0afa/attachment.html>