[cisco-voip] Incoming Number with 3 Scheduling Options

[Matthew Loraditch]

Thanks for all the suggestions the 2 call handlers is what I ended up doing and it works just fine


Matthew Loraditch
1965 Greenspring Drive
Timonium, MD 21093 
support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com 
Support Issue? Email support at heliontechnologies.com for fast assistance!


-----Original Message-----
From: pat at wcyv.com [mailto:pat at wcyv.com] On Behalf Of Pat Hayes
Sent: Friday, July 31, 2009 3:12 PM
To: Lelio Fulgenzi
Cc: Matthew Loraditch; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Incoming Number with 3 Scheduling Options

They'd have to, as regular Unity doesn't have a holiday greeting like
UC, it just plays the closed greeting all day for any days tagged as
holidays.

I think the originally proposed option of two call handlers running
different schedules and leveraging their open and closed greetings is
the easiest and least hassle for the users.

On Wed, Jul 29, 2009 at 5:46 PM, Lelio Fulgenzi<lelio at uoguelph.ca> wrote:
> Alternatively, you can ask the client to turn on the alternate greeting on
> saturday and turn it off before they leave.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
> To: "Matthew Loraditch" <MLoraditch at heliontechnologies.com>
> Cc: cisco-voip at puck.nether.net
> Sent: Wednesday, July 29, 2009 5:44:12 PM GMT -05:00 US/Canada Eastern
> Subject: Re: [cisco-voip] Incoming Number with 3 Scheduling Options
>
> I would probably use standard greeting for weekdays, holiday greeting for
> saturday and closed greeting for closed. Then set up a holiday schedule that
> includes all Saturdays that year. It's not ideal, but it just may work for
> you. With Unity Connection 7, the holiday schedule can be from a specific
> time period, without that, I don't think it will work.
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Matthew Loraditch" <MLoraditch at heliontechnologies.com>
> To: cisco-voip at puck.nether.net
> Sent: Wednesday, July 29, 2009 4:45:40 PM GMT -05:00 US/Canada Eastern
> Subject: [cisco-voip] Incoming Number with 3 Scheduling Options
>
> Ok this is a sticky wicket and I'm wondering what the best way to handle it
> is. We have a main number for a store that needs to have 3 modes of
> operation, Open Weekday, Open Saturday and Closed, it needs to ring to a
> hunt group, ring to an operator and go to a closed greeting respectively,
> this is what i was thinking, 2 Call Handlers in Unity, 1 with the master
> open vs. closed schedule, when open go to handler 2 with different schedule
> whereby "open" hours transfer to HG and "closed hours" go to operator, it's
> not pretty but i think it will work.
>
> Any thoughts or better ways to handle?
> Thanks!
>
>
> Matthew Loraditch
> 1965 Greenspring Drive
>
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
> _______________________________________________ cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________ cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>