[cisco-voip] Question About Phone Interface After Upgrade from CCM 4 to CUCM 7

[Ryan Ratliff]

Correct.  If you ever see an upgrade touch your (non-default) softkey  
template please open a TAC SR and feel free to raise some hell.

-Ryan

On Jun 4, 2009, at 10:11 AM, Miller, Steve wrote:

OK.....so to put it in a nutshell:

If we are interested in keeping our soft key templates the way they are
(and add as few new features as possible), we will be able to do that.
Default values can be changed, correct?


Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com


-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Thursday, June 04, 2009 9:57 AM
To: Miller, Steve
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Question About Phone Interface After Upgrade
from CCM 4 to CUCM 7

I assume you are referring to softkey templates.  The only time new
softkeys are introduced is via new features.  All new features should
be documented in the release notes so if you see something there that
talks about working via softkey then you can expect to either have to
modify your softkey templates to allow users to see the new button OR
if you are using the default softkey templates you may be seeing the
new softkey appear.  I would like to think new softkeys being
introduced would not automatically be added to non-default templates.

-Ryan

On Jun 4, 2009, at 9:53 AM, Miller, Steve wrote:

I don't anticipate any issues going to the new firmware per se; I am
mostly wondering what will happen when the upgrade to 7 occurs.  Will
our templates stay mainly intact or at least can we change them to make
them have the same soft keys as users see now?


Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com


-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Thursday, June 04, 2009 9:49 AM
To: Miller, Steve
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Question About Phone Interface After Upgrade
from CCM 4 to CUCM 7

I'd advise you to look at the release notes for the firmware version
you will be moving to.  IIRC the last major overhaul to the way the
phones look was in 8.4 (which is probably why you are asking).

-Ryan

On Jun 4, 2009, at 8:17 AM, Miller, Steve wrote:

We have 7961s, 7936 and 7912 phones, running on firmware 8.4.1 in
Call Manager 4.1(3).  Once we upgrade to 7.X, will we be able to
configure the phone templates the same way or will there be some
unavoidable changes to the phone interfaces (especially the 7961s
which are main desk phones)?  Any insight would be greatly
appreciated as this is a change management issue for our team.  Thank
you!

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com



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