[cisco-voip] E-911 setup ERL information

Fri Jun 12 13:00:18 EDT 2009

This is about the same pricing that BellSouth (now AT&T) charges in the USA SouthEast.  Customer’s buy Emergency Responder without budgeting for the monthly reoccurring charges.

AT&T also offers pin-point. You login to website with RSA Key Fob to update PS-ALI.   Does same thing as CER but isn’t dynamic.

Average corporate customers don’t allow an end-user to pick up a IP phone or PC and move it to another street address.  Usually has more to do with managing IT assets (so computers/phone’s don’t disappear).  The company usually packs your cube and has IT relocate your equipment for you. They also come by every month or so with a barcode scanner and scan your cube.  A 30,000 employee company can “lose” $200,000-300,000 a month in assets if they don’t do a good job tracking it.  A nice ergo chair in a bank office costs $500 and has an asset barcode on it.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Friday, June 12, 2009 12:41 PM
To: Jonathan Madziarczyk
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] E-911 setup ERL information

In the interest of sharing, PSALI service from Canada is about $2000 for installation and $250/mo for the first 500 records.

It's definitely something you'll need to budget for.

YMMV

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Jonathan Madziarczyk" <JMad at cityofevanston.org>
To: cisco-voip at puck.nether.net
Sent: Friday, June 12, 2009 12:31:45 PM GMT -05:00 US/Canada Eastern
Subject: Re: [cisco-voip] E-911 setup ERL information

MSAG (Master Street Address Guide)  it’s just a database of street addresses that the PSAP uses to identify locations.  You are correct, the PSAP doesn’t really need to be a part of your E911 until the time comes around to actually test and confirm that what you think you are sending them is accurate.  Though it never hurts to show them what you’re planning (especially with a large campus) and see if they have any input that would help them get their emergency services to the exact locations.

I know AT&T uses Intrado in Illinois to manage their MSAG and ANI/ALI.

Lelio is correct, you need to go to your Telco and find out how you can manage your ANI/ALI info.  They already have your ANIs (numbers) they just need you to tied that to your ALI (location).  There’s always a cost associated to this and they will provide you with the correct syntax for your output to their database.

Depending on how big your campus is, it may be easier to just manually change your ANI/ALI info instead of trying to get CER to export it.

Let us know how it goes.

________________________________

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Voice Noob
Sent: Friday, June 12, 2009 11:05 AM
To: 'Lelio Fulgenzi'
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] E-911 setup ERL information

I don’t think I need this PSALI you are talking about. I just need to send a different DID number outbound for each ERL. 

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Friday, June 12, 2009 10:01 AM
To: Voice Noob
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] E-911 setup ERL information

As far as I know, E911 information is given to the Telco, not the PSAP. The PSAP rarely wants to hear from you. Even testing is getting to be a bit of an issue in metropolitan areas.

You have to get a PSALI type service from your provider. This costs money and allows you to update the records for the DIDs you have purchased. In Canada anyways.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt

----- Original Message -----
From: "Voice Noob" <voicenoob at gmail.com>
To: cisco-voip at puck.nether.net
Sent: Friday, June 12, 2009 10:10:49 AM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] E-911 setup ERL information

CUCM 7.x with Emergency Responder 7.x.  I have all of the translations and locations setup working correctly. My problem is with the local PSAP operator. The place I am setting up is a large campus but the local Telco did not offer PRI’s or CAMA trunks before this installation. This customer has enough clout locally to get the Telco to get the equipment so they can have PRI’s because they wanted to implement E-911 to the police even though there is no law requiring it yet.  Now when I try to export my location information the local PSAP administrator does not know what to do with it. He states that all of that is handled by AT&T at the MSAG. I don’t know what MSAG is but it sounds like that is where I need to go.  Does anyone know of a standard way to export the information that AT&T would accept. I think I have hit a brick wall locally. 

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