[cisco-voip] UCCX7: Application Manager in PARTIAL_SERVICE

[Matthew Saskin]

Its non critical if you're not using the script, but the likely reason
for partial service is the script name mismatch.

Delete the unused script from script management and the issue should clear

-matt

On 6/13/09, rj.e at gmx.de <rj.e at gmx.de> wrote:
>
> I've got the following problem with UCCX 7.0(1)SR01_Build210 :
>
> Control Center shows Application Manager in PARTIAL_SERVICE since
> yesterday afternoon (same on Master and Slave Server).
>
> I was doing some configuration settings to prepare the go-live last night.
> At some time in the afternoon I experienced a problem with Cisco Desktop
> Administartor (Web Appl.). While trying to change Workflowgroups for the
> agent I got the message that another user has openen the CDA and therefore I
> cannot change and have to wait 15 minutes. But there was no other CDA
> session open and also after 15 minutes I could not access for change. I
> restarted my PC, but did not help.
>
> I finally saw under Control Center that the Application Manager is in
> PARTIAL_SERVICE. Since a few month we always had overall status IN_SERVICE.
>
> I then did then
> - Restart via Control Center (Master and Slave several times),
> - restart the machines
> - also shutdown slave machine, restart master machine and then start slave
> machine again
>
> But the status of Application Manager is still in PARTIAL_SERVICE.
>
> I experienced no problems so far in production (live since 9 am today), but
> I'm a bit worried that we don't have overall status IN_SERVICE.
>
> What I see repeatedly in the logs is:
> 6076622: Jun 12 17:26:44.839 CEST %MIVR-ICD_CTI-7-UNK:ClientConnMgr:
> Processing msg on socket:Socket
> addr=10.178.205.76,port=1162,localport=42027] Msg is {length=8
> type=CLOSE_REQ,invokeId=5,status=CTI_NO_ERROR
>
> Another issue:
> 1706: Jun 12 17:31:27.110 CEST %MIVR-APP_MGR-1-SCRIPT_LOAD_ERROR:Failed to
> load script:
> Script=SCRIPT[ASstandard_20.aef],Exception=com.cisco.script.ScriptNotFoundException:
> user script 'C:\Progra~1\wfavvid\Scripts\user\\ASstandard_20.aef'
>
> I did a rename from ASstandard_20.aef to ASstandard_RNA.aef a few days ago,
> but do not use this script anymore.
>
> Also this Error appeared:
> 3457: Jun 12 18:08:39.090 CEST %MIVR-SS_ENT_SRV-3-SOCKET_ERROR:Exception
> encountered with listener socket: Module Name=Enterprise Data Subsystem,A
> specific description for a trace=IOException found on listener socket:
> Socket[addr=/10.178.209.197,port=65432,localport=64423],A description for
> the nature of the exception=java.io.EOFException
>
> Because of that I thought a restart could help. But obviously not.
>
> Has anybody an idea/experience with that?
>
> BR,
> Reinhold
>
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-- 
Matthew Saskin
msaskin at gmail.com
203-253-9571