[cisco-voip] UCCX7: Application Manager in PARTIAL_SERVICE

[Reinhold Erwerth]

Hi all,

thanks for your hints.

The rename of the script was the problem. I deleted it and the problem was solved.

Lesson learnd: Better do not change script names!

BR
Reinhold


-------- Original-Nachricht --------
> Datum: Sun, 14 Jun 2009 09:28:27 -0400
> Von: Matthew Saskin <msaskin at gmail.com>
> An: rj.e at gmx.de, cisco-voip at puck.nether.net
> Betreff: Re: [cisco-voip] UCCX7: Application Manager in PARTIAL_SERVICE

> Its non critical if you're not using the script, but the likely reason
> for partial service is the script name mismatch.
> 
> Delete the unused script from script management and the issue should clear
> 
> -matt
> 
> On 6/13/09, rj.e at gmx.de <rj.e at gmx.de> wrote:
> >
> > I've got the following problem with UCCX 7.0(1)SR01_Build210 :
> >
> > Control Center shows Application Manager in PARTIAL_SERVICE since
> > yesterday afternoon (same on Master and Slave Server).
> >
> > I was doing some configuration settings to prepare the go-live last
> night.
> > At some time in the afternoon I experienced a problem with Cisco Desktop
> > Administartor (Web Appl.). While trying to change Workflowgroups for the
> > agent I got the message that another user has openen the CDA and
> therefore I
> > cannot change and have to wait 15 minutes. But there was no other CDA
> > session open and also after 15 minutes I could not access for change. I
> > restarted my PC, but did not help.
> >
> > I finally saw under Control Center that the Application Manager is in
> > PARTIAL_SERVICE. Since a few month we always had overall status
> IN_SERVICE.
> >
> > I then did then
> > - Restart via Control Center (Master and Slave several times),
> > - restart the machines
> > - also shutdown slave machine, restart master machine and then start
> slave
> > machine again
> >
> > But the status of Application Manager is still in PARTIAL_SERVICE.
> >
> > I experienced no problems so far in production (live since 9 am today),
> but
> > I'm a bit worried that we don't have overall status IN_SERVICE.
> >
> > What I see repeatedly in the logs is:
> > 6076622: Jun 12 17:26:44.839 CEST %MIVR-ICD_CTI-7-UNK:ClientConnMgr:
> > Processing msg on socket:Socket
> > addr=10.178.205.76,port=1162,localport=42027] Msg is {length=8
> > type=CLOSE_REQ,invokeId=5,status=CTI_NO_ERROR
> >
> > Another issue:
> > 1706: Jun 12 17:31:27.110 CEST %MIVR-APP_MGR-1-SCRIPT_LOAD_ERROR:Failed
> to
> > load script:
> >
> Script=SCRIPT[ASstandard_20.aef],Exception=com.cisco.script.ScriptNotFoundException:
> > user script 'C:\Progra~1\wfavvid\Scripts\user\\ASstandard_20.aef'
> >
> > I did a rename from ASstandard_20.aef to ASstandard_RNA.aef a few days
> ago,
> > but do not use this script anymore.
> >
> > Also this Error appeared:
> > 3457: Jun 12 18:08:39.090 CEST %MIVR-SS_ENT_SRV-3-SOCKET_ERROR:Exception
> > encountered with listener socket: Module Name=Enterprise Data
> Subsystem,A
> > specific description for a trace=IOException found on listener socket:
> > Socket[addr=/10.178.209.197,port=65432,localport=64423],A description
> for
> > the nature of the exception=java.io.EOFException
> >
> > Because of that I thought a restart could help. But obviously not.
> >
> > Has anybody an idea/experience with that?
> >
> > BR,
> > Reinhold
> >
> > --
> > GMX FreeDSL Komplettanschluss mit DSL 6.000 Flatrate und
> Telefonanschluss
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> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
> 
> 
> -- 
> Matthew Saskin
> msaskin at gmail.com
> 203-253-9571

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