[cisco-voip] Question About Dial-from-Contacts vs. Click to Call

Ryan Ratliff rratliff at cisco.com
Tue Jun 16 10:44:59 EDT 2009 

I don't see a reason why the CTC plugin and the TSP can't co-exist on  
the same PC.  I think throwing up a CUCM 7 server in vmware to test  
with is a very good idea though.

-Ryan

On Jun 15, 2009, at 2:52 PM, Voice Noob wrote:

Actually I think you can upgrade. The last customer did that went  
from 4.1 to 7.x. Correct there is no way. I would put CUCM 7.x in a  
VMware server to test and connect to it using CTC. The functionality  
is very different. They should rename the product to Right Click to  
Call. J







From: Miller, Steve [mailto:MillerS at DicksteinShapiro.COM]
Sent: Monday, June 15, 2009 1:46 PM
To: Voice Noob; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click  
to Call



Thank you!  Do you think that we need to uninstall the TSP program  
first, before installing the CTC?  And just to confirm:  there is no  
way to run CTC on a CCM 4.1.3 system, correct?



Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com





From: Voice Noob [mailto:voicenoob at gmail.com]
Sent: Monday, June 15, 2009 2:43 PM
To: Miller, Steve; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click  
to Call

Well I wish I had some magic steps for you but I don’t. I configured  
it as normal. One thing they may be missing is giving the users CTI  
permissions in CUCM.  I have it working at a few places. Again I  
would switch to CTC though as the TSP is just too difficult to manage.



From: Miller, Steve [mailto:MillerS at DicksteinShapiro.COM]
Sent: Monday, June 15, 2009 1:39 PM
To: Voice Noob; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click  
to Call



Yes Sir!



Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com





From: Voice Noob [mailto:voicenoob at gmail.com]
Sent: Monday, June 15, 2009 1:45 PM
To: Miller, Steve; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click  
to Call

What are you talking about with dial from contacts? Are you talking  
about the Cisco TSP that you configure in Phone and Modem options?







From: Miller, Steve [mailto:MillerS at DicksteinShapiro.COM]
Sent: Monday, June 15, 2009 12:43 PM
To: Voice Noob; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click  
to Call



We would prefer to keep Dial from Contacts if possible, but our  
vendor has told us that they have tried to make it work for others in  
CUCM 7X and couldn't get it to work.  Do you have any instructions on  
how to make Dial from Contacts work in CUCM 7.0.2?  Can you push the  
program to 800 desktops or do you have to individually install on  
each desktop?  We have a desktop manager who is very good at this  
stuff so I imagine she can make it happen either way.



One of the main issues from the desktop perspective is that Click to  
Call is not backwards compatible to 7.0.2 so we can't do much of a  
test beforehand.  Any technical help would be appreciated, because  
Cisco doesn't officially support Dial from Contacts as you must  
know.  Thank you!



Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com





From: Voice Noob [mailto:voicenoob at gmail.com]
Sent: Monday, June 15, 2009 1:38 PM
To: Miller, Steve; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click  
to Call

Why do you NEED to migrate? I had a customer go from 4.1.3 to 7.0  
using the TSP and after they upgraded the TSP it still worked for them.



Now with that said you SHOULD use CTC and not the TSP for this  
functionality.



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Miller, Steve
Sent: Monday, June 15, 2009 12:29 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Question About Dial-from-Contacts vs. Click to  
Call



We are moving from CCM 4.1.3 to CUCM 7.0.2.  We have been using Dial  
from Contacts the past three years, but now it is my understanding  
that we need to move to Click to Call.  Do we need to uninstall Dial  
from Contacts before we push the Click to Call program. Has anyone  
else encountered a similar migration?  Any insight about this  
situation would be helpful.  Thank you!



Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com



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