[cisco-voip] Question About Dial-from-Contacts vs. Click to Call

Mon Jun 15 14:52:20 EDT 2009

Actually I think you can upgrade. The last customer did that went from 4.1
to 7.x. Correct there is no way. I would put CUCM 7.x in a VMware server to
test and connect to it using CTC. The functionality is very different. They
should rename the product to Right Click to Call. J

From: Miller, Steve [mailto:MillerS at DicksteinShapiro.COM] 
Sent: Monday, June 15, 2009 1:46 PM
To: Voice Noob; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call

Thank you!  Do you think that we need to uninstall the TSP program first,
before installing the CTC?  And just to confirm:  there is no way to run CTC
on a CCM 4.1.3 system, correct?

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

  _____  

From: Voice Noob [mailto:voicenoob at gmail.com] 
Sent: Monday, June 15, 2009 2:43 PM
To: Miller, Steve; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call

Well I wish I had some magic steps for you but I don't. I configured it as
normal. One thing they may be missing is giving the users CTI permissions in
CUCM.  I have it working at a few places. Again I would switch to CTC though
as the TSP is just too difficult to manage.

From: Miller, Steve [mailto:MillerS at DicksteinShapiro.COM] 
Sent: Monday, June 15, 2009 1:39 PM
To: Voice Noob; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call

Yes Sir!

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

  _____  

From: Voice Noob [mailto:voicenoob at gmail.com] 
Sent: Monday, June 15, 2009 1:45 PM
To: Miller, Steve; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call

What are you talking about with dial from contacts? Are you talking about
the Cisco TSP that you configure in Phone and Modem options?

From: Miller, Steve [mailto:MillerS at DicksteinShapiro.COM] 
Sent: Monday, June 15, 2009 12:43 PM
To: Voice Noob; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call

We would prefer to keep Dial from Contacts if possible, but our vendor has
told us that they have tried to make it work for others in CUCM 7X and
couldn't get it to work.  Do you have any instructions on how to make Dial
from Contacts work in CUCM 7.0.2?  Can you push the program to 800 desktops
or do you have to individually install on each desktop?  We have a desktop
manager who is very good at this stuff so I imagine she can make it happen
either way.

One of the main issues from the desktop perspective is that Click to Call is
not backwards compatible to 7.0.2 so we can't do much of a test beforehand.
Any technical help would be appreciated, because Cisco doesn't officially
support Dial from Contacts as you must know.  Thank you!

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

  _____  

From: Voice Noob [mailto:voicenoob at gmail.com] 
Sent: Monday, June 15, 2009 1:38 PM
To: Miller, Steve; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call

Why do you NEED to migrate? I had a customer go from 4.1.3 to 7.0 using the
TSP and after they upgraded the TSP it still worked for them.

Now with that said you SHOULD use CTC and not the TSP for this
functionality. 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Miller, Steve
Sent: Monday, June 15, 2009 12:29 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Question About Dial-from-Contacts vs. Click to Call

We are moving from CCM 4.1.3 to CUCM 7.0.2.  We have been using Dial from
Contacts the past three years, but now it is my understanding that we need
to move to Click to Call.  Do we need to uninstall Dial from Contacts before
we push the Click to Call program. Has anyone else encountered a similar
migration?  Any insight about this situation would be helpful.  Thank you!

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

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