[cisco-voip] Question About Dial-from-Contacts vs. Click to Call

Mon Jun 15 14:46:29 EDT 2009

Thank you!  Do you think that we need to uninstall the TSP program
first, before installing the CTC?  And just to confirm:  there is no way
to run CTC on a CCM 4.1.3 system, correct?

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

________________________________

From: Voice Noob [mailto:voicenoob at gmail.com] 
Sent: Monday, June 15, 2009 2:43 PM
To: Miller, Steve; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call

Well I wish I had some magic steps for you but I don't. I configured it
as normal. One thing they may be missing is giving the users CTI
permissions in CUCM.  I have it working at a few places. Again I would
switch to CTC though as the TSP is just too difficult to manage.

From: Miller, Steve [mailto:MillerS at DicksteinShapiro.COM] 
Sent: Monday, June 15, 2009 1:39 PM
To: Voice Noob; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call

Yes Sir!

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

________________________________

From: Voice Noob [mailto:voicenoob at gmail.com] 
Sent: Monday, June 15, 2009 1:45 PM
To: Miller, Steve; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call

What are you talking about with dial from contacts? Are you talking
about the Cisco TSP that you configure in Phone and Modem options?

From: Miller, Steve [mailto:MillerS at DicksteinShapiro.COM] 
Sent: Monday, June 15, 2009 12:43 PM
To: Voice Noob; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call

We would prefer to keep Dial from Contacts if possible, but our vendor
has told us that they have tried to make it work for others in CUCM 7X
and couldn't get it to work.  Do you have any instructions on how to
make Dial from Contacts work in CUCM 7.0.2?  Can you push the program to
800 desktops or do you have to individually install on each desktop?  We
have a desktop manager who is very good at this stuff so I imagine she
can make it happen either way.

One of the main issues from the desktop perspective is that Click to
Call is not backwards compatible to 7.0.2 so we can't do much of a test
beforehand.  Any technical help would be appreciated, because Cisco
doesn't officially support Dial from Contacts as you must know.  Thank
you!

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

________________________________

From: Voice Noob [mailto:voicenoob at gmail.com] 
Sent: Monday, June 15, 2009 1:38 PM
To: Miller, Steve; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call

Why do you NEED to migrate? I had a customer go from 4.1.3 to 7.0 using
the TSP and after they upgraded the TSP it still worked for them.

Now with that said you SHOULD use CTC and not the TSP for this
functionality. 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Miller, Steve
Sent: Monday, June 15, 2009 12:29 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Question About Dial-from-Contacts vs. Click to
Call

We are moving from CCM 4.1.3 to CUCM 7.0.2.  We have been using Dial
from Contacts the past three years, but now it is my understanding that
we need to move to Click to Call.  Do we need to uninstall Dial from
Contacts before we push the Click to Call program. Has anyone else
encountered a similar migration?  Any insight about this situation would
be helpful.  Thank you!

Steve Miller
Telecom Engineer
Dickstein Shapiro LLP
1825 Eye Street NW | Washington, DC 20006
Tel (202) 420-3370| Fax (202) 330-5607
MillerS at dicksteinshapiro.com 

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