[cisco-voip] CallBack

[Voice Noob]

Yes but that will not work for external callers. Louis what is the requirement.

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Monday, June 22, 2009 10:27 AM
To: Louis Koekemoer (ZA)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] CallBack

 

Just to be clear, I don't think you have to redial to get CallBack, during busy tone, the CallBack softkey should be visible, if not check your softkey layout configuration.

You can also consider adding another line on the phone, so ring busy goes there. Internal callers will see that second line display and know they are on the line.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"Bad grammar makes me [sic]" - Tshirt


----- Original Message -----
From: "Louis Koekemoer (ZA)" <Louis.Koekemoer at za.didata.com>
To: cisco-voip at puck.nether.net
Sent: Monday, June 22, 2009 11:14:07 AM GMT -05:00 US/Canada Eastern
Subject: [cisco-voip] CallBack




I have a difficult Customer that is demanding the following. We just installed configured CUCM 7.0(2). In a Callback scenario as I know it, it works as follows: Caller A calls Caller B. Caller B gets a notification that there is another call waiting, but Caller A does not see that Caller B is busy. The customer insist they want this functionality. On their current PABX they get a message that says dial 5 to initiate a callback. I’m not aware of any functionality like this on CallManager. I can give them a busy tone, but then they will have to redial to get the option for callback, and also they will loose the functionality to call forward busy/no answer, which they want, and is setup to forward back to the site’s pilot point. Please can anyone give me any suggestions here?

 

 

 

Regards

 

Louis Koekemoer

Cisco IPT Systems Engineer

Dimension Data

Tel.          +27 (11) 575 6560

Mob.       +27 (71) 680 8790

Fax.         +27 (11) 576 6560

Louis.Koekemoer at za.didata.com

 

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