[cisco-voip] CallBack

[Wes Sisk]

Well, unless your "external" callers are on an adjacent PBX in an Q.SIG 
network.  CallBack does work over Q.Sig trunks.

/wes

On Monday, June 22, 2009 11:38:51 AM, Lelio Fulgenzi <lelio at uoguelph.ca> 
wrote:
> CallBack doesn't work for external callers regardless of config, so 
> yes, we'll need more info.
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Voice Noob" <voicenoob at gmail.com>
> To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Louis Koekemoer (ZA)" 
> <Louis.Koekemoer at za.didata.com>
> Cc: cisco-voip at puck.nether.net
> Sent: Monday, June 22, 2009 11:37:53 AM GMT -05:00 US/Canada Eastern
> Subject: RE: [cisco-voip] CallBack
>
> Yes but that will not work for external callers. Louis what is the 
> requirement.
>
>  
>
> *From:* cisco-voip-bounces at puck.nether.net 
> [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lelio Fulgenzi
> *Sent:* Monday, June 22, 2009 10:27 AM
> *To:* Louis Koekemoer (ZA)
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] CallBack
>
>  
>
> Just to be clear, I don't think you have to redial to get CallBack, 
> during busy tone, the CallBack softkey should be visible, if not check 
> your softkey layout configuration.
>
> You can also consider adding another line on the phone, so ring busy 
> goes there. Internal callers will see that second line display and 
> know they are on the line.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> "Bad grammar makes me [sic]" - Tshirt
>
>
> ----- Original Message -----
> From: "Louis Koekemoer (ZA)" <Louis.Koekemoer at za.didata.com>
> To: cisco-voip at puck.nether.net
> Sent: Monday, June 22, 2009 11:14:07 AM GMT -05:00 US/Canada Eastern
> Subject: [cisco-voip] CallBack
>
>
> I have a difficult Customer that is demanding the following. We just 
> installed configured CUCM 7.0(2). In a Callback scenario as I know it, 
> it works as follows: Caller A calls Caller B. Caller B gets a 
> notification that there is another call waiting, but Caller A does not 
> see that Caller B is busy. The customer insist they want this 
> functionality. On their current PABX they get a message that says dial 
> 5 to initiate a callback. I’m not aware of any functionality like this 
> on CallManager. I can give them a busy tone, but then they will have 
> to redial to get the option for callback, and also they will loose the 
> functionality to call forward busy/no answer, which they want, and is 
> setup to forward back to the site’s pilot point. Please can anyone 
> give me any suggestions here?
>
>  
>
>  
>
>  
>
> Regards
>
>  
>
> *Louis Koekemoer*
>
> Cisco IPT Systems Engineer
>
> Dimension Data
>
> Tel.          +27 (11) 575 6560
>
> Mob.       +27 (71) 680 8790
>
> Fax.         +27 (11) 576 6560
>
> Louis.Koekemoer at za.didata.com
>
>  
>
> P Before printing I think about the environment
>
>  
>
> For more information about Dimension Data, please go to 
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>
>  
>
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