[cisco-voip] Show Saved Enterprise Data in CAD

[Ed Leatherman]

I agree with Chris, I think you will need database integration and
thus premium licensing.

On Thu, Jun 25, 2009 at 9:37 AM, Beck, Christopher<CBeck at usg.com> wrote:
> Others may correct me for this, but I believe you are going to need to
> integrate a database into this mix to store those variables.  Thus, you can
> use ANI to do a lookup and read these values into your variables prior to
> presenting the call to an agent.
>
>
>
> Chris Beck
>
> IT Lead - Voice Technologies
>
> USG Corporation
>
> 312-436-4541 (office)
>
> 312-730-5524 (Mobile)
>
> 312-672-4541 (FAX)
>
> cbeck at usg.com
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of ROJAS, Mario
> Sent: Thursday, June 25, 2009 1:00 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Show Saved Enterprise Data in CAD
>
>
>
> Hello,
>
> We are working on a proposal of a Unified CCX 7, and the customer wants the
> following to happen:
>
> 1) The agent answers a call and has fields in his desktop client to classify
> the call (like, New Customer, VIP, etc). I know this can be done with
> customizable Enterprise Data.
>
> 2) The next time the agent answers the call coming from the same telephone
> number (or whatever method of identifying the called, like a customer ID),
> the agent desktop shows the last variable saved. Like, in step 1, the first
> call was classified as a New Customer. The next time the a call from the
> same number goes in, the agent can see how the previous call was treated.
>
> Is that possible? I have configured custom Enterprise Data fields, and I can
> save information on them, but they don't show up the next time the call
> comes in.
>
> Best regards,
>
> MARIO ROJAS GUERRERO
> Systems Engineer
>
> LOGICALIS
> Los Sauces 325 – San Isidro
>
> Lima 27 - Perú
> Tel/Fax: +51-1 611-9682
> Mov:+51-1 980300124
> mario.rojas at la.logicalis.com
> www.la.logicalis.com
> www.logicalisnow.com
>
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-- 
Ed Leatherman