[cisco-voip] a little explaining

[Lelio Fulgenzi]

can you explain the call flow a bit more? are these ring no answer targets you are looking for or the results of a supervised transfer from within unity? 



why don't they go to the user's voice mail? 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
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"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Kevin Dunn" <cheesevoice at gmail.com> 
To: "Cisco Voice" <cisco-voip at puck.nether.net> 
Sent: Tuesday, June 30, 2009 9:38:20 AM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] a little explaining 


we have a sister company that shares our IP Phone system (CCM 4.1.3 Unity 4.1) 

when someone calls their extensions and waits too long, the default operator is rang (ext 9000) and they want their calls to go to their operator (ext 7000) 

since they have timed out, (waited too damn long) they are actually in the Unity Main menu, is there any way to separate Unity (or Unity Connections) into separate "VARS" so that each company (extensions 9xxx and 7xxx) are treated differently on the default/main menu? 

If that isn't clear let me know, sometimes I think I am being precise....and I still fail. 

Kevin 
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