[cisco-voip] a little explaining

[Lelio Fulgenzi]

Sounds like you need to do a bulk edit and program the after message action for all these boxes to go to the call handler of your choice. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 


----- Original Message ----- 
From: "Kevin Dunn" <cheesevoice at gmail.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Sent: Tuesday, June 30, 2009 11:50:02 AM GMT -05:00 US/Canada Eastern 
Subject: Re: [cisco-voip] a little explaining 


ah ... 

the call gets to the user voicemailbox just fine, but once the greeting is over if they press 0 they don't go to the designated Caller Input Key 0 option (extension 7000) 

Instead if they wait until after the greeting is over and press 0 they go to the default operator (extension 9000) 


Does that make more sense, the call flow is working just fine, I just need all mailboxes with extension 7xxx to ALWAYS Key 0 for extension 7000 (operator, local) 


On Tue, Jun 30, 2009 at 9:44 AM, Lelio Fulgenzi < lelio at uoguelph.ca > wrote: 






can you explain the call flow a bit more? are these ring no answer targets you are looking for or the results of a supervised transfer from within unity? 



why don't they go to the user's voice mail? 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Bad grammar makes me [sic]" - Tshirt 





----- Original Message ----- 
From: "Kevin Dunn" < cheesevoice at gmail.com > 
To: "Cisco Voice" < cisco-voip at puck.nether.net > 
Sent: Tuesday, June 30, 2009 9:38:20 AM GMT -05:00 US/Canada Eastern 
Subject: [cisco-voip] a little explaining 







we have a sister company that shares our IP Phone system (CCM 4.1.3 Unity 4.1) 

when someone calls their extensions and waits too long, the default operator is rang (ext 9000) and they want their calls to go to their operator (ext 7000) 

since they have timed out, (waited too damn long) they are actually in the Unity Main menu, is there any way to separate Unity (or Unity Connections) into separate "VARS" so that each company (extensions 9xxx and 7xxx) are treated differently on the default/main menu? 

If that isn't clear let me know, sometimes I think I am being precise....and I still fail. 

Kevin 
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