[cisco-voip] FW: Silence Upon ACD Calls

[Bennie Grant]

I don't know much about it - I would check the codecs though - make sure calls from your CM7 are g711

FYI - G711 "Used" to be the default, but it changed with CM7 to being g729, so I'd change it to G711 and try again


________________________________
From: wazab
To: Bennie Grant; cisco-voip at puck.nether.net
Sent: Tue Jun 30 18:08:20 2009
Subject: RE: [cisco-voip] FW: Silence Upon ACD Calls

It is Interactive Inelegance CIC..

http://www.inin.com/ProductSolutions/Pages/default.aspx<blocked::http://www.inin.com/ProductSolutions/Pages/default.aspx>

________________________________
From: Bennie Grant [mailto:Bennie.Grant at mettoni.com]
Sent: Tuesday, June 30, 2009 8:04 PM
To: 'sgsdev at gmail.com'; 'cisco-voip at puck.nether.net'
Subject: Re: [cisco-voip] FW: Silence Upon ACD Calls


What ACD system is it?

________________________________
From: cisco-voip-bounces at puck.nether.net
To: cisco-voip at puck.nether.net
Sent: Tue Jun 30 18:01:48 2009
Subject: [cisco-voip] FW: Silence Upon ACD Calls

Hi,

We have IP phones registered on CUCM 7.0.1. There is an ACD system installed on another CCM cluster version 4.3.2. The current configuration is simply some Routepoints associated to a TAPI user and some CTI ports also associated with the same user to enable wave playback. The ACD system is functioning perfectly and answers incoming on-net and off-net calls successfully.

However, when any of the phones registered to CUCM 7 tries to call the ACD system numbers via (DID) that is, the call is established for a brief period in which nothing is played back to the caller and then the call disconnects on its own. By the way both of the clusters are on the same LAN with no intercluster trunks.

I hope someone can unfold this mystery for me.

Thanks

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9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN
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