[cisco-voip] FW: Silence Upon ACD Calls

[wazab]

It is Interactive Inelegance CIC..
 
http://www.inin.com/ProductSolutions/Pages/default.aspx
<blocked::http://www.inin.com/ProductSolutions/Pages/default.aspx> 

  _____  

From: Bennie Grant [mailto:Bennie.Grant at mettoni.com] 
Sent: Tuesday, June 30, 2009 8:04 PM
To: 'sgsdev at gmail.com'; 'cisco-voip at puck.nether.net'
Subject: Re: [cisco-voip] FW: Silence Upon ACD Calls



What ACD system is it?


  _____  

From: cisco-voip-bounces at puck.nether.net 
To: cisco-voip at puck.nether.net 
Sent: Tue Jun 30 18:01:48 2009
Subject: [cisco-voip] FW: Silence Upon ACD Calls 


Hi,
 
We have IP phones registered on CUCM 7.0.1. There is an ACD system installed
on another CCM cluster version 4.3.2. The current configuration is simply
some Routepoints associated to a TAPI user and some CTI ports also
associated with the same user to enable wave playback. The ACD system is
functioning perfectly and answers incoming on-net and off-net calls
successfully.
 
However, when any of the phones registered to CUCM 7 tries to call the ACD
system numbers via (DID) that is, the call is established for a brief period
in which nothing is played back to the caller and then the call disconnects
on its own. By the way both of the clusters are on the same LAN with no
intercluster trunks.
 
I hope someone can unfold this mystery for me.
 
Thanks
*************************************************************************

Please consider the environment before printing this e-mail

*************************************************************************

This email and any files transmitted with it are confidential and

intended solely for the use of the individual or entity to whom they

are addressed. If you have received this email in error please notify

the system manager.  http://www.mettoni.com



Mettoni Ltd

Registered in England and Wales: 4485956

9400 Garsington Road, Oxford Business Park, Oxford, OX4 2HN

*************************************************************************
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090630/58765360/attachment.html>