[cisco-voip] really simple auto attendant script?

[Paul]

Customers don't like dialing by last name?



----- Original Message ----
From: John P Callahan <jcallaha at willamette.edu>
To: cisco-voip at puck.nether.net
Sent: Wednesday, May 6, 2009 12:30:31 PM
Subject: [cisco-voip] really simple auto attendant script?


We have a remote facility running CME and UE on a Cisco 2811 with several POTS lines.   The POTS lines all plar to a receptionist, and if the receptionist doesn't answer they forward to the UE aa.aef auto-attendant.

They don't like the auto-attendant - callers are saying it's too complicated...

What the office wants is "You have reached ____.  Press 1 for ___, press 2 for ___, press 3 for ____".  I've downloaded the Cisco CUE editor but starting from scratch seems well -- hard.  The included UE "aasimple.aef" is close to what we want but our extensions are 4 digits and not contiguous, so "Press 3901 for ___, press 3920 for ___" doesn't seem that much better than what they have now.

Does anyone have an aef script that plays a welcome message, waits for a single digit, and uses parameters like "Transfer0", "Transfer1", "Transfer2", "Transfer3", "Transfer4" to route a call?  Or can I use "aasimple.aef" and somehow translate single digit extensions to their 4 digit extensions?

Thanks!

John

--
John P. Callahan <jcallaha at willamette.edu>
Director, Network Services Willamette University
900 State St, Salem OR, 97301
Phone: 503-375-5495 Fax: 503-375-5456

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip