[cisco-voip] really simple auto attendant script?

[Denis Pointer]

I'm a little slow on the response (a week behind reading these messages) but
what version of Unity Express are you using?  If you have a new enough
version there might be a easy way to build this script through the web GUI
(I can't remember what version this was introduced, it's there in 3.2 for
sure).  If you go into the web GUI for CUE  Under System->Scripts then click
new script, and you can add menu options for 1 transfer to 3901 for 2
transfer to 3920 etc.


On Wed, May 6, 2009 at 11:02 AM, Paul <asobihoudai at yahoo.com> wrote:

>
> Customers don't like dialing by last name?
>
>
>
> ----- Original Message ----
> From: John P Callahan <jcallaha at willamette.edu>
> To: cisco-voip at puck.nether.net
> Sent: Wednesday, May 6, 2009 12:30:31 PM
> Subject: [cisco-voip] really simple auto attendant script?
>
>
> We have a remote facility running CME and UE on a Cisco 2811 with several
> POTS lines.   The POTS lines all plar to a receptionist, and if the
> receptionist doesn't answer they forward to the UE aa.aef auto-attendant.
>
> They don't like the auto-attendant - callers are saying it's too
> complicated...
>
> What the office wants is "You have reached ____.  Press 1 for ___, press 2
> for ___, press 3 for ____".  I've downloaded the Cisco CUE editor but
> starting from scratch seems well -- hard.  The included UE "aasimple.aef" is
> close to what we want but our extensions are 4 digits and not contiguous, so
> "Press 3901 for ___, press 3920 for ___" doesn't seem that much better than
> what they have now.
>
> Does anyone have an aef script that plays a welcome message, waits for a
> single digit, and uses parameters like "Transfer0", "Transfer1",
> "Transfer2", "Transfer3", "Transfer4" to route a call?  Or can I use
> "aasimple.aef" and somehow translate single digit extensions to their 4
> digit extensions?
>
> Thanks!
>
> John
>
> --
> John P. Callahan <jcallaha at willamette.edu>
> Director, Network Services Willamette University
> 900 State St, Salem OR, 97301
> Phone: 503-375-5495 Fax: 503-375-5456
>
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>
>
>
>
>
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>



-- 
Denis Pointer, A. Sc. T.
Customer Systems Analyst (Senior Design)

CCVP, CCNA, CCDA
Cisco Unified Contact Center Specialist
Cisco IP Telephony Design Specialist
Cisco Unity Design Specialist
Cisco Unity Support Specialist
Cisco IP Communications Express Specialist
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