[cisco-voip] IP IVR ports

[Voice Noob]

Oh no sorry I should have been more detailed. This is about a Dr. office
that has scheduled appointments. They want to call the individuals a day
before and confirm their appointment.  

 

From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, May 13, 2009 4:36 PM
To: Voice Noob
Cc: cisco-voip at puck.nether.net; ask-icd-ivr-support at external.cisco.com
Subject: Re: [cisco-voip] IP IVR ports

 

I believe that depends on how fancy you get with your outbound dialer
campaign.  Be advised there are some legal requirements about auto dialing
folks.

 

If you want to dynamically dial based on agent availability then you
definitely have to have agents.  This primarily comes in when you are
dialing large numbers of users that may not answer.  However, it also comes
into consideration when you fill up all available agents and should
therefore stop dialing because you cannot provide a live person on the phone
within the legal time limit.

 

If you do not have agents and cannot monitor their idle/busy status then how
do you know to stop dialing?

 

Dialing campaigns are a very deep subject with regulatory (read $$$)
implications.  Just a word of advice - tread carefully.

 

/Wes

 

On May 13, 2009, at 5:26 PM, Voice Noob wrote:





I have a customer that wants to do an outbound campaign only. They have a
simple application that is going to read from a file, and place calls to
those users and leave a recorded msg. Is the only way to get outbound port
purchase agents? I know I need UCCX to do some of what they want but why do
I need to purchase agent licenses when I will not have any agents signed in?
Can anyone confirm this? Thanks.

 

 

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