[cisco-voip] IP IVR ports

[Wes Sisk]

I believe that depends on how fancy you get with your outbound dialer  
campaign.  Be advised there are some legal requirements about auto  
dialing folks.

If you want to dynamically dial based on agent availability then you  
definitely have to have agents.  This primarily comes in when you are  
dialing large numbers of users that may not answer.  However, it also  
comes into consideration when you fill up all available agents and  
should therefore stop dialing because you cannot provide a live person  
on the phone within the legal time limit.

If you do not have agents and cannot monitor their idle/busy status  
then how do you know to stop dialing?

Dialing campaigns are a very deep subject with regulatory (read $$$)  
implications.  Just a word of advice - tread carefully.

/Wes

On May 13, 2009, at 5:26 PM, Voice Noob wrote:

I have a customer that wants to do an outbound campaign only. They  
have a simple application that is going to read from a file, and place  
calls to those users and leave a recorded msg. Is the only way to get  
outbound port purchase agents? I know I need UCCX to do some of what  
they want but why do I need to purchase agent licenses when I will not  
have any agents signed in?  Can anyone confirm this? Thanks.


_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20090513/192a1a81/attachment.html>